To book a holiday or discuss your requirements, please call us on 020 7263 3000. We can usually confirm availability immediately, but may need to check with a supplier first.
For most of our holidays, a 10% deposit is required on booking, with the balance payable within 90 days of departure. For some holidays, a higher deposit may be required.
You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept cards for balance payments. We are unable to accept cash.
British nationals require a visa to visit certain countries. E-Visas are available online for Sri Lanka, Cambodia, Laos, India, Namibia, Zimbabwe (Victoria Falls) and Kenya, but must be requested in advance. The Jordan visa is included in the price of your holiday. For British passports endorsed in any way and all other passports, please ask the appropriate consulate or high commission. You need a full 10-year passport valid for 6 months after your return to the UK. To enter some countries, you require two blank pages in your passport. If combining countries, you may need more blank pages. If you are flying via the US or Canada, you need to comply with US or Canadian immigration requirements. If you are flying via Europe, you will need to comply with local transit requirements. Ask us for details.
If children under 18 are travelling, especially if not travelling with both parents, some countries require extensive documentation, including unabridged birth certificates and other official documents. South Africa has recently loosened these requirements, although we have been advised that in some cases birth certificates are still being requested upon entry, so we recommend taking these in all cases. Please consult the appropriate consulate for more information.
To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.
For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk in the UK.
Please consult your GP or a travel clinic about health and vaccination requirements. Advice for travellers is available at www.travelhealthpro.org.uk. Yellow fever and / or malaria precautions are recommended for visiting some countries. Yellow Fever certificates are sometimes required if you have recently visited a country where Yellow Fever is present, including for entry to Ecuador. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old. If you are pregnant or planning on becoming pregnant, please speak to your GP about zika. Children under 6 require proof of vaccination against polio to enter Brazil. Please seek medical advice before you travel.
Covid-19 entry requirements are updated frequently. Please check government travel advice for the latest information.
Some Llama Travel destinations are at high altitude. Most visitors do not suffer major problems. However, shortness of breath is common, and we advise you to take things calmly during your first day at altitude. If you suffer from a heart or lung condition, or think that you may suffer due to the altitude, please consult your GP.
When travelling, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink filtered or bottled water and avoid ice in drinks. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.
If you suffer from a disability or condition and are worried whether this will affect the enjoyment of a holiday, please call us. We will do our best to help. We recommend that you bring any medicines you require from the UK. Outside of major cities, medical facilities can be basic, meaning a lengthy transfer if hospital attention is required.
