Small Groups, Great Value

020 7263 3000

Work for Llama Travel

 Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Asia and the Middle East. We are looking for enthusiastic people to help grow the business.

Llama Travel is a member of AITO, LATA, and is IATA accredited. Jobs are based in our office in Camden Town, north London.

Llama Travel currently has the following positions open:

 

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Travel Consultant

Salary: £29K+ (exceptional sales people achieve rapid salary increases based on sales levels), plus 10% annual bonus subject to  performance

Location: Based in our office in Camden Town, London NW1

The role

We are looking for enthusiastic, well-travelled people to join our efficient and highly motivated team as travel consultants, helping to put together tours and offer the highest level of customer service. A person who will turn their passion for travel into a career. As a Travel Consultant your duties will be to:

  • Communicate with customers to help them find their perfect trip
  • Coordinate services with suppliers in each country, and airlines
  • Deal with all customer requirements, from initial enquiry through to booking and queries prior to departure
  • Managing the administrative side of bookings to ensure that holidays go according to plan

Requirements

An ideal candidate will have the following skills and experiences:

  • A passion for travel, having visited a number of our destinations
  • Great organisational skills, with the ability to work on multiple tasks at the same time
  • Working within a team 
  • Numeracy and a keen attention to detail
  • Excellent telephone manner
  • Knowledge of Excel and Word
  • Fluent English both written and oral is essential to this role

The package

The initial salary is £29,000 per annum, with rapid increases possible for good sales staff. There are pension contributions and a travel allowance as well as familiarisation trips and other industry benefits.

How to apply?

All applications should be sent with a CV and an accompanying cover letter telling us why you have a passion for travel and why you think you are the best person for this role. Please include a travel history.

Do you have what it takes to succeed in this role? If so please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it. for consideration.

Due to the volume of enquiries only suitable candidates will be contacted.

 

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Ticketing Support Executive

Salary: £30,000 - £35,000 dependant on experience, (plus 10% annual bonus subject to company performance)

Location: This is an office-based role. Standard working hours are 9:00am – 6:00pm, with a one-hour lunch break. Final arrangements will be confirmed upon offer.

The Role

We are looking for a motivated and detail-oriented individual to join the Llama Travel Flights Team.

In this role, you will support the flight operations for Llama Travel holidays to Latin America, Africa, and Asia, while delivering the highest standards of accuracy and customer service. Strong experience with Amadeus GDS and flight consolidators is essential.

Key Responsibilities

  • Provide day-to-day support to sales agents on all GDS bookings and related processes
  • Provide day-to-day support to sales agents on consolidator bookings and processes
  • Manage flights coming into range, ensuring all required international and internal flight bookings are completed
  • Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues
  • Perform end-of-day checks to ensure all tickets have been issued correctly
  • Monitor schedule changes, notify agents and customers, and action any required amendments
  • Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly
  • Assist internal teams with flight requests, including fare quotations and ticket reissues
  • Support the booking and ticketing of NDC content
  • Process ticketing, reissue, and refund requests within required timeframes and company guidelines

Requirements

An ideal candidate will have the following skills and experiences:

  • Minimum of 2 years’ experience in a flights or airfares environment
  • Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)
  • Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds
  • Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations
  • Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients
  • Great organisational skills, with the ability to work on multiple tasks at the same time
  • Numeracy and a keen attention to detail
  • Knowledge and experience of Excel spreadsheet
  • Ability to work effectively within a team
  • Fluent English both written and oral is essential to this role

The package

The salary is £30,000 - £35,000 dependant on experience, (plus 10% annual bonus subject to company performance).

There are pension contributions and a travel allowance and other industry benefits.

How to apply?

All applications should be sent with a CV and an accompanying cover letter telling us why you think you are the best person for this role.

Do you have what it takes to succeed in this role? If so please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it. for consideration.

Due to the volume of enquiries only suitable candidates will be contacted.