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We have been offering holidays to Latin America since 2002 and are established as one of the UK’s leading operators to the region.
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Established in 2002, we are one of the UK's leading specialist tour operators, providing high quality holidays at the lowest possible prices.
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Galapagos Island Stay + A Taste of Ecuador
- Discover the Galapagos Islands, an exceptional wildlife destination.
- Explore the islands from a lovely hotel on Santa Cruz island.
- Explore Quito, the beautiful Ecuadorian capital high in the Andes.
- Visit Guayaquil, Ecuador’s largest city in the sultry tropical lowlands.
- Click here to see all 4 Island Stay holidays.
ItineraryView full itinerary +
Day 1 (Thu)
Fly overnight from the UK to Quito
Fly overnight from the UK to Quito.
Meals included: Meals served on the transatlantic flight
Day 2 (Fri)
Arrival in Quito. Free afternoon.
You are met at the airport and escorted to your hotel. Quito is the elegant capital of Ecuador situated high in the Andes at 2,800m, close to the famous ‘middle of the world’ equatorial line. After settling in you have the afternoon free to explore.
Meals included: Meals are served on the transatlantic flight
Day 3 (Sat)
Take the optional Colonial Quito excursion, or enjoy a free day in Quito
Spend the day getting to know Quito. See the best of this fascinating city on our half-day optional Colonial Quito excursion, which takes you from the summit of Panecillo Hill, where there are magnificent views of the city, to the iconic main square and Plaza San Francisco. Also visit the church of La Compañia, with its ornate gold-leaf interior.
Meals included: Breakfast at the hotel.
Day 4 (Sun)
Take the optional Otavalo excursion, or enjoy a free day in Quito
Further explore Quito or leave the city behind on our optional full-day Otavalo excursion, which takes you two hours north of Quito, past volcanoes, lakes and mountains, to the old market town of Otavalo, where you can shop for crafts in the colourful market. The excursion also includes a visit to a bird sanctuary, where you can see condors and different species of birds of prey, and to a workshop in Peguche where traditional Andean instruments are made. Return to Quito in the late afternoon.
Meals included: Breakfast at the hotel. Lunch is included if you take the Otavalo excursion.
Day 5 (Mon)
Take the optional Bellavista Cloud Forest excursion, or enjoy a free day in Quito
Spend a further day taking in the delights of Quito, or venture out into the beautiful countryside on our optional Bellavista Cloud Forest excursion. The full-day excursion begins with an early two-hour drive from Quito to the Bellavista Lodge, stunningly located high in the lush Ecuadorian cloud forest. Spend the day exploring the trails around the lodge, where you can see waterfalls and hummingbirds. Arrive back in Quito in the late afternoon.
The Bellavista Cloud Forest excursion can be extended to two days, allowing you more time to explore the area. To do this you may need to extend the length of your holiday.
Meals included: Breakfast at the hotel. Lunch is included on the Bellavista excursion.
Day 6 (Tue)
Fly to the Galapagos, visit the Santa Cruz highlands and check into your Galapagos hotel
Fly to the Galapagos Islands, famous as inspiration for Charles Darwin’s theory of evolution. This archipelago off Ecuador’s west coast is home to some of the most unique wildlife in the world, as your stay here will help you discover. Visit the volcanic craters of Los Gemelos and the Giant Tortoise Reserve, both located in the highlands of Santa Cruz. Lunch is provided. In the afternoon, check into your hotel in the small town of Puerto Ayora and your home for the next four nights. Spend the rest of the day relaxing or walk down to the waterfront.
Meals included: Breakfast at the hotel. Lunch in the highlands of Santa Cruz.
Day 7 (Wed)
Visit Bartolome Island and walk through its unique volcanic landscape
Drive to the north of Santa Cruz Island and board a boat to sail to Bartolome, a volcanic island offering great views of the surrounding islands from the summit. Then snorkel from the beach, where you may see penguins, Pacific green turtles, harmless whitetip reef sharks and reef fish. After lunch on board, visit the black volcanic rock of Sullivan Bay, where lava lizards scurry over the rocks. Return to Santa Cruz in the afternoon. Please note the excursion on this day will be taken with non-Llama Travel passengers and an island other than Bartolome may be visited. This will be confirmed at the time of booking.
Meals included: Breakfast at the hotel. Lunch on the Galapagos excursion.
Day 8 (Thu)
Visit Tortuga Bay and the Charles Darwin Research Station on Santa Cruz Island
Begin the day with a walk through deciduous forest to reach Tortuga Bay on the southern coast of Santa Cruz, a beautiful white-sand beach with marine iguanas, sharks, rays and birdlife. Return to Puerto Ayora for lunch, and then take an afternoon visit to the Charles Darwin Research Station to see the work done in the conservation of the islands. A series of walkways takes you through the captive breeding program where you will see juvenile and adult tortoises from different islands and also the final resting place of the late great Lonesome George, the very last of his species.
Meals included: Breakfast at the hotel. Lunch in Puerto Ayora.
Day 9 (Fri)
Visit North Seymour Island to see large colonies of exotic sea birds
Cross to the north of Santa Cruz Island by road and embark on a boat excursion to the island of North Seymour, home to a large colony of magnificent frigate birds, blue-footed boobies, noddy terns and land and marine iguanas. You have lunch on board the boat, before continuing to Bachas Beach. Here you can swim and snorkel, before returning to Santa Cruz. The excursion on this day will be taken with non-Llama Travel passengers and an island other than North Seymour may be visited. This will be confirmed at the time of booking.
Meals included: Breakfast at the hotel. Lunch on the Galapagos excursion.
Day 10 (Sat)
Check out of the Galapagos Suites Hotel, then fly overnight to the UK, via Guayaquil
Transfer to Baltra airport for your flight to Guayaquil, Ecuador’s largest city. From here, connect to your international overnight flight to the UK.
Meals included: Breakfast at the hotel. Meal included on the transatlantic flight.
Day 11 (Sun)
Arrival in the UK
Your flight arrives in the UK in the late morning or afternoon.
Extend Your Holiday
See more of Latin America by extending your holiday. Click below for more information.
Accommodation in Quito
Standard Hotel: This 100-room hotel is located in the Mariscal district of Quito, with many restaurants and bars nearby. There is a restaurant, a bar, a small gym and sauna. The rooms are spacious with good en-suite bathrooms and free WiFi.
Why stay here: This hotel is a good base from which to explore Quito, close to lots of restaurants. The rooms are large and attractive.
• WiFi is available in public areas and is free of charge.
• There is a restaurant, a bar/lounge area, gym and full spa service.
• The hotel offers room service, a 24-hour front desk, a tour information desk, luggage storage and laundry facilities.
About the room
All rooms have free WiFi, air conditioning/heating, a TV, a telephone, a coffee maker (on request), a safety deposit box, a minibar, a hair dryer and en-suite bathrooms.
Room types available
Casona de la Ronda
(£120 Single Supplement)
Boutique Hotel: This 22-room hotel is well located on the pedestrian La Ronda street in the historic centre. The hotel is located in an old colonial house, with a good restuarant and great views of the old town. The rooms are comfortable with good en-suite bathrooms.
Why stay here: This is a very well-restored colonial house, with a lovely wooden central patio. The rooms are beautiful and, unusually for colonial buildings, the rooms are outward facing rather than into the central patio, so are bright. The location of the La Ronda street is great as there is often lots going on.
• WiFi is available in public areas and is free of charge.
• There is a restaurant and a bar, an outdoor terrace area and a cosy lobby with a fireplace.
• The hotel offers room service, a 24-hour front desk, luggage storage, shops on site and laundry facilities.
About the room
All rooms have air conditioning, WiFi, a TV, a telephone, a coffee/tea maker, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.
Room types available
Swiss Business Advantage room
(£100 Single Supplement)
Superior Hotel: This 250-room hotel is one of the top hotels in Quito, with five restaurants, a spa, indoor and outdoor heated swimming pools, a fitness centre and 13 treatment rooms. The large, comfortable rooms are well appointed with good en-suite bathrooms and WiFi is available for a fee. The hotel is located in one of Quito’s most prestigious areas with excellent shopping nearby.
Why stay here? This is an excellent hotel with all the comfort you would expect from a top city hotel.
• WiFi is available in public areas for a fee.
• There are two bar and lounge areas, five different restaurants serving a wide range of cuisines, an indoor and outdoor pool, tennis courts, a gym, a full working spa with a steam bath and jacuzzi.
• The hotel offers room service, a 24-hour front desk, luggage storage, laundry facilities and dry cleaning. There is also an ATM/cash machine on site.
About the room
All rooms have air conditioning, WiFi, a TV, a telephone, a coffee/tea maker, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.
Room types available
Accommodation in Galapagos Islands
Standard Hotel: Situated in Puerto Ayora on Santa Cruz island, the Galapagos Suites accommodation is simple but more than adequate. It offers light and airy en-suite rooms with private balconies or patios, and air conditioning.
Why stay here: Galapagos Suites provides an affordable option for experiencing the Galapagos Islands, and provides pleasant accommodation in a unique part of the world.
• Breakfast terrace
• Wifi zone
• Complementary biodegradable shampoo, hand wash and body wash
About the Room
All rooms have en-suite bathrooms, air conditioning, safety deposit boxes and private balconies or patios.
Room types available
(£560 Single Supplement)
Standard Hotel: This 27-room hotel is located across the bay from Puerto Ayora, next to a beach and surrounded by mangroves. There is a pool, spa, gym, yoga deck, jacuzzi, restaurant and bar. The comfortable rooms have air conditioning with en-suite bathrooms and free wifi.
Why upgrade? The Finch Bay Hotel has a great location, right on the beach, and as a more upmarket option, offers exceptional service.
• WiFi is available in some public areas and is free of charge
• Restaurant and bar lounge, an outdoor pool, a jacuzzi and access to the beachfront
• Spa featuring a gym, two treatment rooms, a yoga deck and two outdoor jacuzzis
• Laundry facilities and kayaks are available for rental
About the Room
All rooms have air conditioning, WiFi, a TV, a telephone, safety deposit box, a hair dryer, black out curtains and ensuite bathrooms.
Room types available
Finch Bay Room
Finch Bay Suite
Accommodation in Bellavista cloud forest (optional excursion)
Bellavista Cloud Forest Lodge
Standard Lodge: The 21-room Bellavista Lodge is located high in the cloud forest at 2,200 metres, from where there are amazing views. The lodge is in the Tandayapa Valley, where over 330 species of birds have been identified. Accommodation is in either the dome or in one of the attractive adjacent buildings. Rooms are simple, but have electricity and hot showers. All meals from lunch on the first day to lunch on the second day are included at the lodge.
Why stay here? The cloud forest is beautifully atmospheric and a great place for bird and nature enthusiasts. Spending a night here allows you to explore more of the trails surrounding the lodge, which range from easy to challenging. You also have a better opportunity to spot the 16 species of hummingbird which visit the lodge and can be seen at close range at the feeders.
• Meals are served in the lodge restaurant, which has panoramic windows.
• Drinking water is provided.
• The lodge offers a laundry service.
About the room
Heaters and extra blankets are available and rooms have en-suite bathrooms with hot showers.
Room types available
Upgrading to a suite room is possible for an extra cost
Accommodation in Mashpi Lodge (optional excursion)
Superior Lodge: The Mashpi Lodge is a sleek, modern hotel designed to make you feel like you are one with the tropical cloud forest surroundings. En-suite rooms all boast floor to ceiling windows, with views of the cloud forest and mountains. There is WiFi, and all meals and soft drinks are included at the on-site fine dining restaurant, and tasteful lounge and bar areas, as well as a spa. There are also numerous activities available at the lodge, from the intriguing sky bike, where you pedal your way across the top of the forest on a cable, to the dragonfly, a relaxing cable system that allows you to enjoy the forest from above.
Why stay here? The setting here is second-to-none, with the lodge immersed in the tropical cloud forest, and rooms boasting great views. Furthermore there are so many ways to get to know the forest from the guided nature walks to the unique sky bike.
• All meals and soft drinks included
• Fine dining restaurant
• Observation tower
• Sky bike & Dragonfly open-top cable car
About the room
All rooms boast fantastic picture windows, en-suite bathrooms with luxury amenities, WiFi and safe deposit boxes.
Room types available
Upgrading to a Yaku Suite is also possible for an extra cost
Take the Colonial Quito, Otavalo and Bellavista Cloud Forest excursions together for a discounted price.
Discover Quito's colonial heritage on this half day excursion through the city’s most historic sites. Stroll through the Plaza San Francisco, admire the gold leaf interior of La Compañia church and stand alongside the famous statue of the virgin atop Panecillo hill, and take in the wonderful views of the city and surrounding volcanoes.
Read our blog for a first-hand account of what to expect on the Colonial Quito excursion.
Visit a traditional crafts market and learn more about Ecuadorian life away from the city on this full-day excursion from Quito. Buy souvenirs in the market town of Otavalo amidst beautiful countryside, see behind the scenes at a local workshop which makes Andean instruments and visit a bird sanctuary home to condors and birds of prey.
The tour begins with a drive north from Quito, making a brief stop as you cross the equator, and continuing to a bird sanctuary, where you can see majestic condors and various raptor birds. Enjoy lunch in a local restaurant in Peguche before visiting an artisan project in the town which provides an insight into the culture of the Otavalo people. Otavalo is known for its tapestries and here you can learn about the weaving process from start to finish, as well as seeing a typical indigenous house, complete with a medicinal plant garden. The next stop is the Andean instrument workshop, followed by a drive to the Otavalo market, commonly known as the best indigenous market in all of Ecuador. Officially known as the Plaza Poncho daily crafts market, you can pick up souvenirs like pan flutes and the iconic, traditionally woven textiles. The town of Otavalo is not particularly attractive in terms of its architecture, but it is set in beautiful countryside close to San Pablo Lake and overlooked by the Imbabura volcano, which is affectionately known as ‘Taita’ ('Holy Father mountain') by the indigenous people, and plays an important role in many local legends. After exploring the market and browsing for souvenirs, you take a 90 minute journey back to Quito, arriving in the evening.
Bellavista Cloud Forest
The spectacular private reserve of Bellavista Cloud Forest protects several hundred hectares of mysterious fairy-tale cloud forest; full of ferns, lichens, bromeliads, orchids, waterfalls and hundreds of species of birds. Hike through the myriad nature trails and watch as tiny hummingbirds gather at the feeders and flutter through the landscape on this beautiful full-day excursion.
You leave Quito early and are driven through spectacular scenery. After two hours, you arrive at the Bellavista Lodge, high in the cloud forest at 2,200 metres, from where there are amazing views. After breakfast, take a guided walk to explore the forest and look for birdlife. You then have the rest of the day free to explore at your own pace. Enjoy the area around the lodge, where the feeders attract up to 16 varieties of hummingbirds, which can be seen at close range. Alternatively, follow the self-guided trails, which offer the chance to get to know the ecology and birds of the cloud forest. You leave Bellavista in the afternoon, getting back to Quito in the late afternoon. This excursion includes breakfast and lunch at the lodge. Note: heavy rain is not unusual and the paths around the lodge can be slippery. The last part of the drive to Bellavista is on a bumpy, unmade road.
Bellavista Cloud Forest (Two Days)
(£30 Single Supplement)
Spend an unforgettable night at the Bellavista Cloud Forest Reserve on this two-day excursion, staying in a rustic lodge at the very edge of the cloud forest. Hike through the nature trails that crisscross the reserve and watch the sunrise and the mist lift from the valley below as the magical forest comes to life. You are in the cloud forest at dawn and dusk, the best times for bird watching.
If you would like to explore the cloud forest further, our two-day excursion includes a night at the Bellavista Lodge. You leave Quito after breakfast, getting to Bellavista mid-morning. As you have almost two full days at the lodge, you have more time to explore some of the longer, more adventurous trails, perhaps visiting one of the four beautiful waterfalls at Bellavista. One guided walk is included on each day, and you can then follow the self-guided trails from the lodge. Horse riding in the area is also available for an extra cost.
You return to Quito in the evening of your second day at Bellavista. All meals from breakfast on the first day to lunch on the second day are included at the lodge. You will check out of your hotel in Quito for this night. On some occasions, this excursion will extend your itinerary in Ecuador: an extra cost will apply in this case.
Mashpi Lodge (Two days)
(£420 Single Supplement)
This Mashpi Lodge excursion provides a luxurious alternative to the two day Bellavista Cloud Forest excursion and takes you deeper into the cloud forest. Located on the Mashpi Reserve, 110 kilometres north of Quito, the Mashpi Lodge is nestled amongst tropical rainforest. During your stay all meals, guided activities, like birdwatching, nature walks and rain gear are included. Spend one night and two days getting to know the forest and its inhabitants.
Set off on a transfer from your hotel in Quito in the morning, and travel approximately 3 hours north to the 1300 hectare Mashpi Reserve. Once there, settle into the incredible lodge surroundings and explore the forest.
Mashpi allows you to aquaint yourself with the tropical cloud forest at all levels. The observation tower provides a magnificent bird's eye view of the reserve, while the unique sky bike gives you the oppportunity to pedal your way along a cable suspended above the trees. There is also the option to take a ride on the Dragonfly open air cable car, an experience which is available at an extra cost. Getting to know the cloud forest at ground level is just as intriguing as it is from above, and guided nature walks will introduce you to the life forms which call the forest home. There are also lectures - particularly interesting as Mashpi is a conservation research organisation too. At the end of a hard day exploring, enjoy a meal of Ecuadorian influenced cuisine, in the chic on-site fine dining resaurant.
Situated at an altitude of nearly 930 metres, the tropical cloud forest bursts with spectacular flora. Bromeliads, ferns and endangered orchid species are found in abundance, and with them a host of birds and animals. The reserve is home to over 400 bird species, 35 of which are endemic, as well as plenty of amphibian, reptile, and monkey species.
Certain activities are included during your time at Mashpi, and all meals, served at the on-site fine dining restaurant, are also included.
On your second day, you have an early start from the lodge to observe the different species of birds that flock close to the hotel in the early morning light. Enjoy a walk down the road looking out for the fascinating mixed-species feeding flocks, sometimes in a single flock you can see over 20 different species. After breakfast, perhaps take a hike to the 50-metre-high Copal waterfall on a beautiful trail surrounded by moss-covered trees, bromeliads and orchids. The walk takes 2 hours, after which you return to the lodge. You depart the lodge at approximately 11.30am and return to Quito, arriving mid-afternoon. A packed lunch is provided.
It is possible to extend your stay to a 3 or 4 day programme, please ask us for details.
8 days Extension
Combining the natural wonders of Ecuador and the Galapagos Islands with the majesty of Peru and Machu Picchu is a very attractive option, and we have put together a seven day extension to Peru that you can add to the end of your stay in Ecuador.
This combines two nights in Lima, on the Pacific coast, with five nights in Cusco, ancient capital of the Inca Empire. From here, you can visit the nearby Sacred Valley of the Incas and take a breathtaking trip to Machu Picchu, lost city of the Incas, set in stunning mountain scenery. Staying in Cusco, you can experience ancient cultures, wonderful scenery, lively festivals and colourful markets. There is also hiking, mountain biking, white water rafting and even hot air ballooning possible.
Day 1 Lima Flight from Guayaquil or Quito to Lima (1 night).
Day 2 Cusco Early morning flight to Cusco, transfer to your hotel. Afternoon free (5 nights).
Day 3 Cusco Join the optional Inca Cusco excursion to explore the Inca sites in and around this historic city.
Day 4 Cusco Take the optional Sacred Valley excursion, visiting the famous market in Pisac and the incredible Inca ruins of Ollantaytambo.
Day 5 Cusco or Machu Picchu Take the optional excursion to Machu Picchu, which starts with a magical train ride, followed by a guided visit to the ruins. Evening return to Cusco or spend a night here and return the following day. Alternatively, take the Short Inca Trail excursion to Machu Picchu.
Day 6 Cusco Free day in Cusco. Get to know Cusco better, revisit the Sacred Valley or perhaps try one of the many adventure sports on offer.
Day 7 Lima Morning flight to Lima. Afternoon free. Go shopping in fashionable Miraflores, visit the Archaeological Museum or try one of the city’s many excellent seafood restaurants (1 night).
Day 8 Afternoon transfer to the airport for an overnight flight to the UK.
Day 9 Arrival in the UK.
Your itinerary may vary from this suggestion, as some excursions are only available on certain days.
Casa Andina Select - Standard Hotel
A well-located hotel in Miraflores with a restaurant, bar and gym. The comfortable rooms have air conditioning and good en-suite bathrooms.
Casa Andina Private Collection - Superior Hotel
This 148-room hotel, located in the centre of Miraflores, has good facilities, including a heated pool, a gym, spa, restaurant, café and a bar. The rooms are well appointed with air conditioning and en-suite bathrooms, and free wifi is available throughout the hotel.
Los Portales - Standard Hotel
Located opposite the Inca Temple of the Sun, this comfortable hotel has a restaurant and bar. The rooms are simple but comfortable, with en-suite bathrooms.
Libertador Palacio del Inka - Superior Hotel for 2017
The gorgeous hotel is in the centre of Cusco, in a mansion that dates back 5 centuries. Built around a central courtyard, the Libertador offers an on-site bar and restaurant, as well as a luxurious spa.
Casa Andina Private Collection - Superior Hotel for 2018
3 blocks from the main square, this beautifully restored colonial mansion has lovely public areas and a good restaurant. The comfortable rooms are around the 3 interior patios. Free upgrade to suites (limited availability).
Hotel Aranwa - Boutique Hotel for 2018
An elegant 16th century colonial house with a beautiful central patio. Good restaurant and bar. The 43 rooms are very comfortable and well appointed with oxygen systems.
Machu Picchu Hotels
Hotel El Mapi by Inkaterra - Standard Hotel
A good 48-room hotel, located on the main street of Aguas Calientes. The hotel reception is constructed from recycled materials. There is a restaurant, bar, a small garden and hot tub. Rooms are comfortable with en-suite bathrooms and free wifi.
Machu Picchu Pueblo - Superior Hotel
A beautiful, rustic-style hotel set in 5 hectares of tropical gardens and orchid trails. The 85 rooms are located in small clusters in the hotel grounds and have en-suite bathrooms. There is a small outdoor pool, spa and free wifi in the common areas. The price includes a good dinner and a guided nature tour.
Sanctuary Lodge - Superior Hotel
This 31-room hotel, located just outside the ruins, is the closest hotel to Machu Picchu. There is a small garden and the views of the surrounding mountains are wonderful. The rooms are comfortable with en-suite bathrooms, and free wifi. Mountain View rooms are available for a supplement. All meals are included.
See more of Peru. Llama Travel offers an extensive range of holidays in Peru. If you are interested in also visiting other parts of Peru, please ask us for details.
If you are interested in adding an extension to Peru, please get in touch with us for more details.
Dates & Prices
Dates & Prices
Apr 2020 From £3249 Show departures
Start date Return date Thu 02 Apr - Sun 12 Apr Price £3249 Single supplement Price £450 Book Now Thu 09 Apr - Sun 19 Apr Price £3249 Single supplement Price £450 Book Now Thu 16 Apr - Sun 26 Apr Price £3249 Single supplement Price £450 Book Now Thu 23 Apr - Sun 03 May Price £3249 Single supplement Price £450 Book Now Thu 30 Apr - Sun 10 May Price £3249 Single supplement Price £450 Book Now
May 2020 From £3299 Show departures
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Oct 2020 From £3249 Show departures
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Nov 2020 From £3149 Show departures
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Dec 2020 From £3049 Show departures
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Jan 2021 From £3069 Show departures
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Feb 2021 From £3169 Show departures
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Mar 2021 From £3219 Show departures
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Return flights from the UK; flights within Latin America; accommodation (bed and breakfast except where indicated); transfers in Latin America; service of guides and local reps, UK airport taxes.
Prices do not include
Any optional excursions, travel insurance, tips.
Holidays without international flights
The above prices include return international flights from the UK. If you wish to arrange your own flights, we will reduce our prices accordingly. The reduction depends on when you travel, please call us for details.
Flights are scheduled to be from London. Other airports may be possible, although a supplement sometimes applies.
All the practical information you need regarding your trip is found here. From how to prepare before you leave and travelling to your destination, to advice on travelling within your country of choice.
About your Holiday
Prices listed are per person and based on two persons sharing a room and include all flights from the UK and within destination, service of guides and reps (please note that tips are not included), accommodation and all transfers and excursions listed in the itinerary. Where applicable, entrance fees, taxes and charges are included in our prices at the rates advised to us at the time of preparation. An adjustment will be made to your price if any of these change before your holiday. UK airport taxes are included.
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Llama Travel's booking conditions
- Your contract
Your contract is with Llama Travel Limited, registered in England and Wales, number 4370517. The following conditions will apply to your booking and form part of your contract. They cannot be varied and should be read carefully. A contract will exist when we accept your booking and issue our confirmation invoice. The contract and all matters arising from it shall be governed by English law and be subject to the exclusive jurisdiction of the English courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a Llama Travel holiday. Llama Travel holidays are not for resale.
- Deposits and final payments
A deposit of 10% of the holiday cost is required. On some occasions a higher deposit is required, we will advise you if this is necessary. When this is received, we will issue a confirmation invoice. The balance of the payment must be paid 90 days before departure. If the booking is made less than 90 days before departure, full payment must be made when booking. On some occasions, earlier balance payment may be required to secure flight seats or other services. In order to secure your holiday arrangements in some cases, we may ask for a payment in advance before we can reserve the appropriate services. This payment is not refundable if you subsequently decide not to proceed with the booking.
- Our prices
Prices are based on the latest known information at the time of preparation – 5 May 2019 (£1 = US$1.31, £1 = ZAR19 Brent Crude oil $71 per barrel) but can go up or down. Before making a booking, please call us to check the correct up to date price of your chosen holiday.Brochure prices are based on the latest known information at the time of preparation – 5 May 2019 (£1 = US$1.31, £1 = ZAR19 Brent Crude oil $71 per barrel) but can go up or down. Before making a booking, please call us to check the correct up to date price of your chosen holiday.Once you have made a booking and we have issued our confirmation invoice, your holiday price can only be varied due to a significant increase in charges, fees, taxes, or similar items as a result of governmental action. Air passenger duty (APD) for UK departures is £78. For business class, APD rates are higher. The VAT rate for holidays outside the EU is zero. Except for increases in entrance fees or tax increases, such as in APD or VAT, we will not surcharge you.
- Alterations or cancellations by you
If you wish to alter your holiday arrangements before departure, we will do our best to help. An administration fee of £25 per passenger will be charged, together with any additional costs incurred as a result of the change. If you make any alterations within 60 days of departure, we may treat this as a cancellation, and apply cancellation fees. Scheduled airlines treat name changes as a cancellation and rebooking; any alteration is likely to incur a 100% cancellation charge. Please make sure that all names you give us are spelled exactly as they appear in passports. It is not normally possible to make alterations after commencement of travel. If you do wish to make alterations during your holiday, cancellation fees for services booked may apply. Refunds cannot be made for any unused accommodation, services or transport. We recommend that you take out full travel insurance with cover against cancellation penalties, including in the event of force majeure; see section 6 below. We commit to and confirm services in advance. If you wish to cancel your holiday, you must let us know in writing. The following cancellation charges apply.
Days before departure when you notify us Penalty 90 days or more Loss of deposit 61 to 89 days 25% of holiday cost, or deposit if higher 31 to 59 days 60% of holiday cost (75% for Galapagos holidays), or deposit if higher 30 days or less 100% of holiday cost
In some cases, the balance payment may be due earlier than 90 days before departure. We will advise you if this is the case. If any part of the balance payment is required earlier than 90 days before departure, this will normally be non-refundable in the event of cancellation.
In addition, where one person in a party cancels and others still wish to travel, single room supplements will be payable if this results in single rooms being used.
- Alterations or cancellations by us
We make careful arrangements with airlines, hotels and service operators to ensure that we are able to provide you with the holiday as described. However, in exceptional cases, it may be necessary to make changes to your holiday arrangements (including airlines, flights, accommodation, transport or services) due to circumstances beyond our control. Flight times are given only as indications, and finalised times will be shown on your tickets
When changes are necessary, we will do our best to ensure that they do not affect your holiday. If, before you depart, a major change is necessary (defined as a change of itinerary so that you are no longer able to visit a destination where you are scheduled to spend one or more nights or an appropriate alternative destination, or a change of accommodation to a lower standard or category affecting a significant part of your holiday) or if we have to cancel your holiday, we will contact you and offer you the choice of:
- accepting the changes to your holiday;
- purchasing another available Llama Travel holiday; or
- cancelling your holiday with a full refund.
If we have to cancel or make major changes to your holiday less than 60 days before departure, other than in the event of force majeure (see section below), you will also be entitled to compensation at the following levels:
When notified Compensation per person 43 – 60 days before departure £50 29 - 42 days before departure £100 15 - 28 days before departure £150 0 - 14 days before departure £200
- Alterations or cancellations by you or us in the event of force majeure
If we have to make major changes to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the above choices. However, compensation will not be paid.
If, in the event of force majeure, we are still able to operate your holiday but you wish to cancel, please contact us to discuss the options. We will endeavour to recover from suppliers, and refund to you, monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance.
Force majeure events include war, threat of war, civil unrest or strife, decisions by governments or governing authorities, epidemic, natural disasters, fire, bad weather, terrorist activity, nuclear disaster, industrial disputes, technical or maintenance problems with transport, changes of timetables of airlines, or other causes beyond our control.
- Our responsibilities to you
Llama Travel is dedicated to ensuring that your holiday is as described. If a part of your holiday is not provided as promised, please inform us at the time. If this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances, limited to a maximum of three times the price of the service concerned. If you do not inform us at the time, Llama Travel accepts no responsibility for the situation as we will not have been given the opportunity to rectify the problem.
Llama Travel accepts responsibility for illness, personal injury or death caused as a direct result of the direct acts and / or omissions of our employees, agents, suppliers or sub-contractors while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury or death where there has been no fault of our employees, agents, suppliers or sub-contractors, or as a result of taking part in any activity which does not form part of the holiday booked through us in the UK. Where illness, personal injury or death arises in the course of air travel, rail travel, sea travel or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention. If illness, personal injury or death is suffered as a result of taking part in an activity where a third party is involved, we shall, at our discretion, offer advice and assistance to aid in the resolution of the issue, provided you inform us within 90 days of the occurrence. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total. If you are able to make recovery of these costs whether from the third party or from a policy of insurance, you may be asked to refund our outlay.
- Your responsibilities
Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights. If the name on your airline ticket does not match that on your passport, you must inform us as soon as you receive the ticket.
We require your passport details to issue some tickets. If these change after you have given them to us, you must inform us.
It is your responsibility to behave in a responsible, restrained and sober manner when dealing with local authorities, fellow travellers and our representatives.
By taking a Llama Travel holiday, you agree to accept the authority and decisions of our employees and representatives. If, in the opinion of such people, your behaviour or health before the departure of a tour is likely to threaten the safety, comfort or progress of that tour, then you may be excluded from the tour without refund or compensation. It is your responsibility to obey local laws, otherwise you may be excluded from the holiday and we will cease to have any responsibility for you.
Please bear in mind that travel in Latin America and Africa is not the same as travel in the UK, and inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with Llama Travel, you are implicitly accepting this part of the way of life in these countries.
We have no control over international or national air carriers, and therefore schedules may change or flights be delayed due to no fault of our own. We will try to ensure the smooth flow of all your transport connections, but it is your responsibility to check exact times of flights and reconfirm these. This is particularly important for internal flights, which can be rearranged at short notice. Llama Travel accepts no responsibility for the consequences of flights missed due to the client’s failure to reconfirm exact details.
When you travel with an airline, the Conditions of Carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries.
Flying to Latin America and Africa involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time and to check in for your international flight, and to change aeroplanes if necessary at intermediate airports. If you wish to sit in a specific seat, or wish to sit with other people on the flight, it is recommended that you check in early or check in online where possible. It is sometimes possible to reserve seats directly with the airline online prior to travel.
Airlines do not allow more than one booking per passenger on a flight and may cancel seats if they are held by more than one operator. Clients are responsible for ensuring they are not holding flights with another operator.
- Baggage allowance
Most airlines have a baggage allowance of 20kg per passenger. Carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.
You must have adequate insurance provision to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your holiday.
If you have any complaints about your holiday arrangements when you are abroad, please bring these to the attention of our local representatives who will do all they can to ensure a swift and satisfactory resolution. Problems can usually be sorted out by talking to the supplier concerned (e.g. hotel) and our local representatives or by informing us directly. If this is not done, Llama Travel accepts no responsibility for the situation, as we will not have been given the opportunity to rectify the problem. If you do not inform us, your consumer rights to compensation may be affected. If you have tried and failed to rectify the situation whilst abroad, please send us your complaint in writing within 28 days of returning to the UK. We will then follow up your complaint. Communication with destinations is often slow, so we may not be able to resolve the situation as quickly as you would like.
- Financial protection for bookings made in UK for UK residents
The holidays on this website are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority, number ATOL 5804.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
- Brochure and website information
The information in our brochures and on our website is, to the best of our knowledge, correct at the time of going to press. However, details of flights or hotels may vary during the lifetime of a brochure. These changes will be reflected on our website where possible.
The copyright on all material in our brochures and on our website, including text, photographs, maps and layouts is held by Llama Travel Limited. No part of these publications may be reproduced, stored or transmitted in any way without the prior written permission of Llama Travel.
- Data Protection
The information we ask you to provide, including personal information about you and members of your party, is necessary for us to arrange and operate your holiday. By booking a holiday with us, you agree to our processing this information, including, where appropriate, its transfer outside of the EU.
Package Travel Regulations
Llama Travel Bookings comply with the UK Package Travel and Linked Travel Arrangements Regulations 2018. UK Package Travel Regulations
- Your contract
How to Book
Booking the Holiday
To book a holiday or discuss your requirements, please call us on 020 7263 3000. We can usually confirm availability immediately, but may need to check with a supplier first.
Paying for the Holiday
You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept cards for balance payments. We are unable to accept cash.
Travelling in Galapagos & Ecuador
Budgeting for your stay
All hotels include breakfast, and other meals are included on some tours and excursions. However, generally, you will need to arrange your own lunches and dinners. We recommend budgeting approximately US$15 – 20 for a meal, although many restaurants have excellent value set lunches for less than this. Hotel restaurants, especially in superior hotels, can be more expensive, as can meals in restaurants on the Galapagos Islands. Additionally, there are some upmarket restaurants in cities where you should expect to pay up to US$50 per person, or possibly more. However, these still offer excellent value for money compared to equivalent restaurants in the UK.
Bar prices on the mainland are similar to the UK, or slightly cheaper, and a small bottle of beer usually costs around US$2-3 in a hotel bar. Wine, particularly imported wine, can be quite expensive. On Galapagos boats, bar prices are usually higher than on the mainland, particularly for wine.
We find that many people take advantage of the excellent crafts markets in and around Quito, so please allow for this if you are likely to buy such items. The prices vary significantly depending on the quality of the items, and detailed crafts can be expensive.
Llama Travel Groups
Probably the best way to describe our holidays is flexible tours, so you can choose where to visit by combining different extensions and excursions, and which hotels to stay in. In most cases, you will be with other Llama Travellers, but not necessarily the same people throughout. This allows you to get to know like-minded people, but not have to spend all your time with the same group. If we don't have anyone else taking a particular part of a holiday, we will still operate this just for you. All our holidays are guaranteed to operate if we have two passengers or more.
Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. In some places, the excursions are operated by one of our local partners, so you may be with people other than Llama Travel customers and the group may be a mix of English and other languages. In these cases, group sizes can sometimes be larger. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be with more than 18 people.
We get a wide range of people taking our holidays, with probably the largest group being couples aged in their forties to sixties, or even older. However, we also have a large number of customers in their twenties and thirties, especially for some of the more active holidays. What unites everyone is a sense of curiosity and a desire to discover new cultures, landscapes and wildlife. Although most of our customers travel with friends or family, we also have quite a few single travellers who are happy to mix and match as described above.
Quito has many good restaurants with a wide range of national and international cuisine. Many of the best restaurants are located in the new town. Ingredients from the jungle, the Andes and the coast allow for an interesting mix of dishes. Sometimes, traditional restaurants are only open from noon to 3pm.
Although it does not have as many options as Quito, Cuenca has a good variety of restaurants and cafes serving both local and international cuisine. The locals are fond of sweet food, particularly ice cream, and there are many good cafes near the main square catering for this market. There are also a number of restaurants in central Guayaquil and on the promenade, although many of the best restaurants are located in the malls and entertainment centres away from the centre.
The official currency in Ecuador is the US dollar. Travellers should take US dollars and not UK sterling, which is not widely accepted in any form. Credit and debit cards (both Visa and MasterCard are generally accepted) can be used in many shops and restaurants, and can be used to withdraw money from cash machines. It can be difficult to use dollar notes which have even the smallest tear. Some places do not accept US$100 bills, so it is best to take smaller denomination notes. When travelling to some of the more remote areas (e.g, the jungle), it is advisable to take cash, as it is difficult to withdraw or change money. If taking travellers cheques, a high commission may be charged. Some hotels do not change travellers cheques so you may need to change them in a bank or exchange shop, therefore, please bear in mind opening hours.
It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary; however, we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.
On most small boats in the Galapagos, you can only pay in cash. Some larger boats also take credit cards.
If you receive good service, you may want to leave a tip. This is completely at your discretion. For general excursions, if you want to tip guides, US$2 – 3 per person per day is usual if you are in a group. Approximately US$1 is usual for drivers or transfer staff. As tipping is not necessarily normal in restaurants, please give any tips directly to the person you would like to tip to ensure that they get it.
Tipping your Galapagos boat crew and guides on board is expected and is usually well deserved. For yachts up to 16 passengers, and the Hotel Finch Bay tours, approximately US$15 – 20 per person per day is recommended. For larger yachts, US$23-25 is normal.
If you would like to tip your guide in the jungle, approximately US$10 per person per day is recommended. This is divided between the guides and the staff.
Safety and Security
Most people who travel to the countries where Llama Travel operates experience no problems on holiday. However, as is the case anywhere in the world, crime can be a problem, especially in large cities. Tourists can appear attractive targets to criminals. To minimise the risk, use common sense. Do not display signs of wealth, such as expensive looking jewellery or cameras. Avoid empty streets, especially on your own. Take a taxi after dark. By taking sensible precautions, you should have a trouble-free holiday.
Each country has its own standards for health and safety, but these are often not as good as in the UK. We take this into account when selecting hotels and request that they comply with all local regulations, but cannot guarantee that these are equivalent to British standards. Please take reasonable precautions to protect yourselves whilst on holiday, e.g. by locating fire exit routes.
Please also check the Foreign Office travel advice for the countries you are visiting at www.fco.gov.uk.
In many destinations, you can arrange adventure activities. If you are interested in taking any of these, please make sure you are covered by your travel insurance. Llama Travel does not arrange any adventure activities directly and we cannot verify the safety measures of any local operators.
Making calls to the UK
To phone the UK from Ecuador, dial the international dialing code for the UK (0044) and then the UK telephone number, leaving out the ‘0’ in the area code. Telephone cards are the easiest way to use public telephones, and can be bought in convenience stores.
To phone Ecuador from the UK, dial the international dialing code for Ecuador (00593) and then the Ecuadorian telephone number, leaving out the ‘0’ in the area code. Some UK mobile phones do not work in Ecuador, as phones must be quad-band. Please ask your service provider to check if your telephone will work there.
Extensions & Excursions
Excursions are operated together with other travellers. These will usually be in English, although groups are sometimes a mix of English and other languages. A minimum of 2 people is required for some excursions. On some occasions, the order of excursions may vary. Many excursions are with non-Llama Travel passengers, especially on wildlife excursions.
About the Galapagos
The Galapagos Islands are in the Pacific Ocean 1,000km west of Ecuador. Flights to and from Quito take 3 hours, with a brief stop in Guayaquil.
When to Go
The Galapagos can be visited year round and wildlife can be seen all year. Between January to May the weather is hotter, but wetter, and the sea temperature tends to be warmer. During this time the average daytime temperate is between 27-31°C and the sea temperature is around 25°C. June to December is drier, but cooler. The average daytime temperature ranges between 21-26°C and the sea temperature is around 21°C. It is often overcast at this time of the year, especially in July and August. The seas around the Galapagos tend to be fairly calm all year around, however the choppiest time to visit is around September. Some birds are only present at certain times of the year; if you would like to see a specific bird, please ask us for details.
Packing for the Galapagos
•Lightweight clothing, including shorts and t-shirts. Long-sleeved shirts and trousers are useful on board as there is air conditioning.
•Sandals and trainers.
•Prescription snorkelling mask if required.
•A sun hat.
•Waterproofs (a plastic poncho is often the best thing).
•Sun cream and insect repellent.
•Day pack for island excursions.
•Ear plugs for night-time sailing.
•Biodegradable soap and shampoo are provided. If you would like to use your own, please ensure this is also biodegradable.
Galapagos National Park Entrance Fee
The Galapagos National Park entrance fee of US$100 and the transit tax of US$20 are included in all our holidays.
Aboard the Boat
All boats Llama Travel works with have excursions carried out in small groups (maximum 16 passengers) led by a naturalist guide.
Breakfast, lunch and dinner are served in the dining area, and drinking water, tea and coffee are provided. There is also a bar service available.
Electricity onboard is 110V and plugs are of the flat two-pin type. There are small safes in each cabin or in the captain’s cabin. There are no hairdryers in cabins on most boats.
Smoking is not permitted inside the boats and is only permitted on deck.
Dress on board is informal on all boats.
Itineraries are fixed by the Galapagos authorities and usually cannot be varied. However, these are subject to change by the park authorities at short notice and can be affected by local conditions, airport closures or other factors. The activities at each site specified in the itineraries may vary and will be determined by the guide. Some longer cruise itineraries are made up of 2 shorter cruises, and so some guests may start or end their cruise on these changeover days. On all cruise itineraries, you visit a range of different islands, allowing you to see the land and marine animals and birdlife. The Finch Bay itinerary includes visits to several visitor sites in the central islands.
About the Guides
All guides in the Galapagos Islands are registered with the National Park. All Llama Travel holidays include experienced naturalist guides who speak English.
Snorkelling equipment and wetsuits
For many people, the highlight of the visit to the Galapagos is snorkelling among the sea life, including sea lions, turtles, penguins, rays and sharks. Snorkelling equipment is available for rent,
or you can take your own. If you need a mask with prescription lenses, it is best to get this before you leave. Wetsuits are also available for hire. Please ask us if you are interested in hiring a wetsuit. If you do not want to snorkel, it is sometimes possible to remain on the beach on the island. However, at some sites visited on cruises this is not possible, in which case you will stay on board your boat.
Wet and Dry Landings
You explore the visitor sites, seeing the wildlife, flora and geology at very close quarters. Most excursions require some walking, often on rocky and uneven surfaces, so a reasonable level of fitness is required. To reach the islands it is necessary to go from your boat in a panga, a small dinghy. On a dry landing, you will step out of the panga onto rock. On a wet landing, you will step out of the panga into about a foot of water, from where you will wade to land.
Sailing at Night
Sailing between the islands is usually done in the early morning or late evening. However, for some of the longer distances, the journey can be made at night. In this case, there is usually more movement and the noise of the motor can be heard.
On the smaller yachts, you can only pay in cash. On the larger boats, you can usually pay by cash or credit card. Travellers cheques are not widely accepted on any of the boats. There are banks and cash machines in both Puerto Ayora on Santa Cruz and Puerto Baquerizo Moreno on San Cristobal.
Tipping the boat crew and guides on board is usually well deserved, and expected. If you feel you have received good service, the following are the suggested tipping levels per passenger per day: San Jose and Galapagos Beagle, approximately $15 - 19. MV Santa Cruz II and La Pinta, approximately $25. Galapagos Odyssey, approximately $20 - $22. Hotel Finch Bay, approximately $19.
There is a small boutique shop on board the larger ships and there is also the chance to shop at Puerto Ayora or Puerto Baquerizo Moreno. However, it is best to buy anything that you will need before visiting the islands.
Nightlife and Entertainment
Entertainment on board is quite limited, although the larger ships have bars and may have music at times. It is sometimes possible to disembark in Puerto Ayora or Puerto Baquerizo Moreno, where there are restaurants and bars.
Airport transfers are included to your Galapagos cruise. If you are landing at Baltra airport, an excursion to the Santa Cruz highlands is often included. This is usually prior to boarding your boat, so we recommend having appropriate footwear and clothing handy for this excursion, as your main luggage will usually be taken straight to your boat.
Transfers are also included for hotel stays in Puerto Ayora on Santa Cruz. These are with a driver only, usually with limited English.
It is sometimes possible to get a Galapagos stamp in your passport when you arrive at the Galapagos airport, so please ask for this if you would like this.
Vaccinations and Medical Requirements
No specific vaccinations further to those required for Ecuador are required for visiting the Galapagos Islands. However, please consult your GP or a travel clinic for up-to-date medical advice. As you may feel the movement of the boat, we recommend you bring any sea sickness medication you will require. We recommend bringing any painkillers or medication for upset stomachs and rehydration sachets in case you have a problem on board, as these can be hard to get in the Galapagos Islands.
Although the excursions are not physically demanding, they do require walking on uneven surfaces, and this can be under the hot sun. Therefore, a reasonable level of fitness is required.
Larger ships (48 passengers and up) usually have a medical officer on board, although facilities and treatments are quite simple. Smaller boats have basic first aid. If you require more serious medical attention, there are hospitals on the islands of Santa Cruz and San Cristobal.
Before you Go
Visas and Passports
Visas are not required in advance for British citizens for any Llama Travel destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate: Ecuador (020 7451 0040). You need a full 10 year passport valid for 6 months after your return to the UK. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.
There is an immigration entry fee to enter Chile and Argentina for citizens of the US, Australia, Canada and some other countries. Please check with the appropriate consulate. To enter Argentina, this fee must be paid online prior to travel. This can be done at either www.migraciones.gov.ar or www.provinciapagos.gov.ar. Once the fee has been paid, you must print out the proof of payment and take this with you when you enter Argentina. If you do not have the form you will not be allowed to enter Argentina.
To visit Brazil (even Iguazu Falls from Argentina), citizens of the US, Australia and some other countries must obtain a Brazilian visa before travel.
If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.
To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.
Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, such as the Inca Trail, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.
Receiving your tickets
You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.
Travelling with children
Some countries in Latin America have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.
What to pack
In Quito, daytime temperatures tend to be around 20°C and night time temperatures around 10°C. The weather in the Avenue of the Volcanoes, Riobamba and Cuenca is similar to Quito. Temperatures in the jungle and Guayaquil tend to be hot and humid year round, although cold snaps are also possible. Therefore, a variety of clothing, suitable for warm and cooler weather is advisable. Rain is possible throughout the year, so waterproofs are also recommended. Insect repellent is advisable, especially for the jungle, the Bellavista cloud forest and for the Galapagos Islands.
Sturdy footwear is advisable for the Galapagos Islands, as some paths can be rocky and uneven. If you are visiting the Bellavista cloud forest, the trails can be muddy and sometimes they are slippery. Therefore, please take appropriate footwear.
The hottest months in the Galapagos Islands are usually December – May, when temperatures can rise above 30°C, although it tends to be wettest then. Sea temperatures are also at their warmest, around 25°C (although the temperature can vary significantly between different islands). From June – December, temperatures are usually cooler (around 25°C), but it rains less. It is often misty at this time of year. Sea temperatures also tend to be cooler, around 20°C. Dress on board the cruise boats is informal, so formal dress is not required.
Electricity in Ecuador is 110V, and plugs are of the flat two-pin type.
Having a copy of your passport with you at all times is recommended.
Please bring any medication you may require from the UK.
Health & Fitness
Age and Fitness Limitations
For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.
Vaccinations and Medical Requirements
Please consult your GP or a travel clinic about health and vaccination requirements. Advice for travellers is available at www.fitfortravel.nhs.uk. Yellow fever and / or malaria precautions are recommended for visiting the jungle, Iguazu Falls and some parts of Colombia, Guatemala, Costa Rica, Brazil, Peru and Ecuador. Yellow Fever certificates are sometimes required if you have recently visited a country with an infected area. Children under 6 require proof of vaccination against polio to enter Brazil. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old. If you are pregnant or planning on becoming pregnant, please speak to your GP about zika. Please seek medical advice before you travel.
Parts of South America are at high altitude. Most visitors do not suffer major problems. However, shortness of breath is common and we advise you to take things calmly during your first day at altitude. If you suffer from a heart or lung condition, or think that you may suffer due to the altitude, please consult your GP.
When travelling, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice in drinks. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.
If you suffer from a disability or condition and are worried whether this will affect the enjoyment of a holiday, please call us. We will do our best to help. We recommend that you bring any medicines you require from the UK.
Outside of major cities, medical facilities can be basic, meaning a lengthy transfer if hospital attention is required.
A holiday in Latin America inevitably means long haul flights, and at least one overnight sector. Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare. You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Flights are sometimes operated by another airline in the appropriate airline alliance.
Most airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.
You can upgrade to business class or premium economy on most airlines. Prices start from £199 each way for Premium Economy and £699 each way for Business Class. Call us for prices for the route and airline you are interested in.
British Airways World Traveller Plus, Air France Premium Voyageur and Virgin Premium Economy seats are available. These provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.
KLM, Iberia and United offer standard economy class seats with extra legroom for additional cost. KLM seats can be booked through Llama Travel. United and Iberia seats can be reserved with the airlines one month prior to departure.
British Airways Club World has seats which convert into full flat beds and have a privacy screen.
Iberia Business Plus between Madrid and Latin America offers seats which convert into flat beds. Between the UK and Madrid, seats are usually the same as in economy class.
KLM World Business Class offers seats that convert into flat beds. Between the UK and Amsterdam, seats are usually the same as in economy class. Air France Affairs Class offer seats which convert into virtually flat beds. Between the UK and Paris, seats are usually the same as in economy class.
United Business First between the UK and the US offers seats which convert into full flat beds. Between the US and Latin America, seats are more spacious than in economy.
Selecting your seats on flights
Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.
We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.
For flights within Latin America, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.
It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot always guarantee specific seats.
Breaking up the journey with a stopover
If you would like to break your journey to or from your final destination, and add a stopover to your holiday, this may be possible. Depending on the route and the airline, a stopover may be possible. Please ask us for information.
Visa Requirements if travelling via the US
All people flying to the USA, even if only in transit to Latin America, must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the USA and, at best, a last-minute and probably expensive re-routing avoiding the USA. It is important, therefore, that you follow these procedures carefully.
As your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.
If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page.
Additionally, if the passport was issued, renewed/extended between October 26, 2005 and October 25, 2006 it must contain a digital photograph. If the passport was issued, renewed/extended on or after October 26, 2006, it must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.
Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.
If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.
If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: http://london.usembassy.gov/vwp3.html
Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.
ESTA Visa Waiver Program - **** Action by you may be required ****
The US State Department has introduced a mandatory electronic system to help speed up the US immigration process for travellers on the Visa Waiver Program. All Visa Waiver Program travellers must fill in a form on the US State department website. This can be found at (https://esta.cbp.dhs.gov). Please enter this into the address bar on your web browser. There is a $14 charge per person to apply for this. DO NOT search for this website via a search engine, such as Google, as it will take you to an incorrect website. Although this can be filled in up to 72 hours before travel, we recommend that you fill in this form as soon as possible so any issues can be identified immediately. To apply please scroll to the bottom of the green area and press the apply button on the left hand side of the page. Please make sure that this form is filled out for all the passengers on your booking. If you require more detailed instructions, please visit www.LlamaTravel.com/ESTA.
If you do not qualify for the Visa Waiver Program, or if your passport does not meet the relevant criteria, then you will require a US visa before you travel. Even if you are given authorization on the ESTA website, some travellers may not be eligible to enter the United States visa free under the Visa Waiver Program. If in doubt, please consult the US embassy website.
Advanced Passenger Information - **** Action by you is required ****
The US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight. This is in addition to the information to be submitted for the Visa Waiver Program which you may have already completed. Please visit our website where you will find details on how to submit this information using the airlines website. www.LlamaTravel.com/USAPI.
Please complete this procedure as soon as possible. If your passenger information is not entered into the flight booking we are unable to issue your flight tickets. This may result in your flight booking being cancelled and high charges being incurred.
Most scheduled airlines have a baggage allowance of 20kg per passenger, especially when taking internal flights within Latin America. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.
"Overall we had a great and memorable holiday. "
went to Costa Rica in January 2020
"Exceeded my expectations as a destination. A thoroughly enjoyable experience. "
went to Costa Rica in January 2020
"Our guide (Jorge) was excellent, really knowledgeable - didn't seem to be anything he didn't know! Wonderful trip. "
went to Costa Rica in December 2019
"Thank you - excellent again. "
went to Costa Rica in December 2019
"A fabulous holiday from start to finish. Llama Travel are outstanding. Thank you. "
went to Costa Rica in November 2019
"Thank you for organising and executing a fantastic holiday. A very good team effort all round! Well done!"
went to Argentina in November 2019
"Another fab experience - doing what Llama is great at - making fabulous memories!"
went to Argentina in November 2019
"Super holiday. Very well organised. Loved it. The guide Elizabeth was brilliant. "
went to Peru in November 2019
"Very well organised tour - great hotels. Would thoroughly recommend to others. "
went to Peru in October 2019
"Loved Peru. Local agents were without fault. Punctual, polite, helpful, cheerful, so so knowledgeable."
went to Peru in October 2019
"This was a fabulous holiday. "
went to Peru in October 2019
"We had a fantastic holiday. Loved the jungle and Machu Picchu. "
went to Peru in October 2019
"Very impressed with this holiday and the organisation. I wouldn't hesitate to use Llama Travel again. "
went to Peru in October 2019
"We hope to book with you again. "
went to Peru in October 2019
"Generally an absolutely superb holiday. Thanks to all at Llama and your in-resort agents!"
went to Argentina in September 2019
"All was fabulous - very well organised and executed by Llama Travel. We are very impressed. "
went to Peru in September 2019
"Would highly recommend Llama Travel. One of the best holidays we have ever taken. Very many thanks."
went to Peru in September 2019