Disruption due to the situation in the Middle East

IMPORTANT NOTICE: AN UPDATE REGARDING TRAVEL DISRUPTION

We’ve been following the unfolding conflict in the Middle East, with concern for everyone affected. Our priority in this situation has been to look after Llama Travel customers, both those who were overseas at the time and those due to travel. This is how Llama Travel has dealt with the situation.

Llama Travel customers who were overseas 

We had customers in Sri Lanka and India who were due to fly home via the Middle East, and had their flights cancelled. We worked tirelessly around the clock to find alternative return flights for everyone and provided additional hotel accommodation where necessary, at Llama Travel’s expense. Everyone is now back in the UK. 

While we would hope that all travellers receive this level of support, some of the feedback we’ve received suggests that not everyone had the same experience, with many people receiving little or no communication from their tour operator and having to arrange and pay for alternative flights and accommodation themselves.

"You have been absolutely superb in the service you have provided, both remotely from London and on-the-ground in Sri Lanka. There were people in our hotel who had no communication from their tour operators and were struggling to sort out accommodation and flights on their own. This was our third Llama Travel tour, and it definitely will not be our last."
~ Mr & Mrs R returned from Sri Lanka recently

Customers affected by the disruption who were due to go on holiday

We have rearranged flights for many customers who were due to fly via the Middle East on alternative routes, avoiding the region, so they are able to go on holiday as planned. 

For customers who were booked on affected flights and for whom we were not able to find suitable alternatives, we offered the option of rebooking a holiday at a future date with an additional discount or getting a full no-quibbles refund.

"Thank you very much for all your patience and assistance. You saved our holiday, great job!!"
~ Mrs S was able to travel to Vietnam

"We much appreciate the speed with which you have sorted our refund. Thank you, and I'm sure we will book with Llama again when things calm down. We really enjoyed our trip to Costa Rica last year and have recommended you to others since then."
~ Ms R was not able to travel to Sri Lanka

Our team has worked non-stop, and it is very gratifying to know that the hard work during this difficult situation is recognised by our customers. We always try to put our customers first.

If you would like to find out more about how Llama Travel is dealing with the current situation, how your bookings are protected, and the support we provide, call us on 020 7263 3000 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..