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020 7263 3000

IPP Protection

IPP Logo

For UK Operators selling Packages in the UK only not including flights.

For UK Operators selling Packages in the UK only. In accordance with the UK Package Travel & Linked Travel Regulations 2018 all passengers booking with Llama Travel Ltd, are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Llama Travel Ltd.

There is no requirement for Financial Protection of day trips or single elements, and none is provided.

Llama Travel Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE. This insurance is only valid for passengers who book and pay directly with/to Llama Travel Ltd.

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

IPP Claims at Sedwick
Oakleigh House14-15 Park Place
CF10 3DQ, United Kingdom.
Telephone: +44 (0)345 266 1872
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
or online at