Nicholas

Insolvency Protection for your booking

AITO Financial Protection Services Ltd (AFPS) provides financial protection for Llama Travel Ltd. Our AFPS membership number is: 6137.

In the unlikely event of our insolvency, your money will be financially protected by the AFPS Scheme when you book any of the following with us a Non-Flight Package.

If you require assistance in the unlikely event of our insolvency, please visit the AFPS website at www.aitofps.com for further information.

You agree to accept that in the unlikely event of our insolvency, AFPS may arrange for the travel services you have booked to continue, or for a suitable alternative to be provided at no extra cost. Where services are provided by an alternative supplier, you agree to pay any outstanding sums relating to your booking directly to that alternative supplier. You also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under the AFPS Scheme or from your payment card issuer, where applicable, for a refund of the monies you have paid.

Any rights or claims you may have under the AFPS Scheme in relation to your booking are personal to you and may not be assigned, transferred, or otherwise disposed of to any third party, whether for consideration or otherwise. Any attempt to assign or transfer such rights or claims will be deemed null and void.

Please note that if you book travel arrangements not listed above, they will not be protected by the AFPS Scheme. Other forms of protection may apply - please contact us for details.

Worldwide Holidays Brochure

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30/04/20

Llama Travel completes cancellation refunds

Llama Travel, which offers holidays to Latin America and Africa, has offered its customers a choice of rebooking for a later date up to a value of 110% of the cost of their original holiday, or a full refund.

We have now sent refunds to everyone who has asked for their money back for holidays until the end of June, and we are in the process of finalising new arrangements for everyone who has rebooked.

We will continue to offer these options to our customers for later departures which are affected by the coronavirus pandemic.

“This situation is of course difficult for all travel businesses. Fortunately, Llama Travel has adequate funds, and we believe that by doing the right thing and treating customers fairly, we will be in a great position to offer excellent holidays once again when the current situation is behind us.”

- Luca Newbold, Llama Travel Director

If you would like more information about how Llama Travel is managing the impact of coronavirus on our business, please call director Luca Newbold on 020 7263 3000.

15/04/20

Some tour operators are giving refunds

Recent reports that travel companies are not offering refunds for cancelled holidays are not true for all operators.

For example, AITO member Llama Travel, which offers holidays to Latin America and Africa, is offering its customers a choice of rebooking for a later date up to a value of 110% of the cost of their original holiday, or a full refund. Most customers are choosing to rebook now and many of those opting for a refund also say they will rebook once they know when they can safely travel again.

Although we have not received refunds from some airlines and other suppliers for costs that have been prepaid, we believe that customers have paid us for their holiday and, given that it cannot be delivered, they are entitled to a refund of the money they paid. Llama Travel is therefore issuing refunds from our own resources. Although we will be faced with a large amount of costs that we cannot recover, we have adequate funds and this will not impair our ability to resume operations once the current situation is behind us.

Whilst many tour operators and travel bodies are asking the government to amend the Package Travel Regulations so that they can issue credit notes instead of a refund, we are aware that Llama Travel is not alone in refunding customers without waiting for this. Hopefully, those who treat their customers well now will get a benefit when travel resumes again.

If you would like more information about how Llama Travel is managing the impact of coronavirus on our business, please call director Luca Newbold on 020 7263 3000.

Thank you for downloading our Africa brochure. Please contact us if you have any questions.

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Thank you for downloading our Latin America Brochure. Please contact us if you have any questions.

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Thank you for downloading the Llama Travel Africa Brochure.

Thank you for downloading the Llama Travel Latin America Brochure.

One of the great benefits of working for Llama Travel is that I am able to visit some of the most beautiful places in the world, and in my opinion there is no place more magnificent than the Torres del Paine National Park  in the south of Chile.

The park is most famous for the Paine Massif, a towering collection of rocks that rise up to the sky, scraping heights of 2,800m and so creating an incredible sight on the horizon. However, this blog is not about the magnificence of the park itself, if it was it would be a lot longer with a lot more superlatives. It is instead about the Rio Serrano hotel, Llama Travel’s choice of hotel and a personal favourite of mine.