The Latin America Travel Experts

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Best of Guatemala

Tikal, Guatemala
Lake Atitlan, Guatemala
Antigua, Guatemala
Incl flights, accommodation & transfers
From   £1899 £1599
9 days

Holiday highlights

Wander the cobblestoned streets of charming colonial Antigua.

Sail on beautiful Lake Atitlán and visit traditional lakeshore communities.

Discover the jungle temples of Tikal, a stronghold of the ancient Maya.

  • Fly from the UK to Guatemala City, where you are met and taken to your hotel in Antigua, a beautiful colonial town in the Guatemalan highlands. Founded by the Spanish in 1543 and now a UNESCO World Heritage Site, its colonial architecture is some of the most impressive in all of Latin America. The transfer to Antigua takes approximately one hour by road, and you have the evening free to settle in and soak up the beautiful surroundings.

    Meals included: Meal included on the transatlantic flight.

  • Spend the day getting to know this fascinating city. Explore the beautiful cobbled streets and ancient monuments on your own or take our optional Colonial Antigua excursion. This half-day guided tour visits the ruins of the cathedral of Santiago, La Merced church and the iconic Santa Catarina Arch, where you can enjoy the lovely view of the cloud-shrouded volcanoes rising up behind the charming, colourful streets.

    Meals included: Breakfast at the hotel.

  • Set off early on a beautiful three-hour road journey to picturesque Lake Atitlán. Cross the lake and visit some of the villages on the shore, including San Juan La Laguna and Santiago Atitlán, where you have lunch. See the home of the local saint, Maximón before continuing to your hotel near Panajachel. 

    Meals included: Breakfast at the hotel. Lunch included at a restaurant on the way to Lake Atitlán.

  • Enjoy a free day on the lake shores or take the optional tour to the Chichicastenango Market, one of the most colourful and vibrant in Latin America. Have a guided tour through the market's cobbled streets, where you can buy anything from food and flowers to textiles and hand crafts. Also visit Santo Tomas church  followed by lunch in a local restaurant. There is then freee time to shop in the market before returning to the hotel mid-afternoon. 

    Meals included: Breakfast at the hotel. Lunch included on the Chichicastenango excursion.

  • Enjoy a free morning to take in the beautiful views of the lake, or visit one of the other villages around the lake. In the afternoon, take a three-hour drive back to Guatemala City from where you fly to the jungle town of Flores on Lake Petén Itzá. The flight to Flores takes approximately one hour.

    Meals included: Breakfast at the hotel.

  • Tikal is arguably the most impressive of all the Maya sites. The ruins are located in the low lying jungle, giving them a spectacular setting and a tour of Tikal is one of the highlights of a visit to Guatemala. You arrive at the ruins to observe the wildlife, including spider monkeys and howler monkeys that inhabit this magical jungle-clad labyrinth of pyramids, temples, plazas and palace complexes. A guided tour takes you to the Central Plaza, Mundo Perdido (Lost World), the Plaza of the Seven Temples and the Twin Pyramid. It is possible to climb to the top of several of the temples, where you will be rewarded with magnificent views of the surrounding jungle. Lunch is included at a restaurant in the park. In the afternoon, further explore the ruins on your own before returning to your hotel.

    Meals included: Breakfast at the hotel. Lunch included on the tour of Tikal.

  • A free day, perhaps return to Tikal to explore the site further, or take the optional Maya Yaxha excursion to a lesser known and quieter Maya ruin close to the Belizean border. Yaxha was an important site during the Maya Classic Period, and was occupied from 600BC-900AD. Today the site does not attract many visitors; however, the views from the tops of the temples and pyramids are stunning. Explore the impressive pyramids and central complex of the site before lunch at a local restaurant. Catch an evening flight to back to Guatemala City, then transfer to your hotel.

    Meals included: Breakfast at the hotel. Lunch included on the Maya Yaxha excursion.

  • Enjoy your final day in Guatemala. Depending on your flight time, you may have time to visit the excellent National Museum of Archaeology and Ethnology, with an excellent collection of Maya artifacts. Then transfer to the airport for your return flight to the UK.

    Meals included: Breakfast at the hotel, meal included on the transatlantic flight.

  • Your flight arrives in the UK.

Accommodation

Upgrade Package

Superior Hotel Upgrade Package Save £21

Upgrade in Antigua, Lake Atitlán and Guatemala City for a discounted price.

from {{199 | as_price}}
({{ 369 | as_price }} Single Supplement)

Accommodation in Antigua

Hotel Posada Don Rodrigo

Included
Posada Don Rodrigo, Antigua
Llama Travel Customer Rating
Overall
87%
87%
Service
86%
86%
Location
96%
96%

 Standard Hotel: This 41-room hotel is in a colonial house with several pretty central courtyards. The traditional-style rooms are individually decorated and have en-suite bathrooms. The hotel has a restaurant and is located just two blocks from the main square in Antigua, very close to the beautiful Santa Catarina Arch.

Why stay here? The location of this hotel is unbeatable, so close to the main square and the Santa Catarina Arch. The central courtyards are lovely, and the restaurant has daily live traditional music.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant with nightly live music and dancing, and a massage service by appointment.

• The hotel offers room service, a 24-hour front desk, a safety deposit box at reception, a wake-up call service, luggage storage and laundry facilities.

About the room

All rooms have free WiFi, a TV, a telephone, a hair dryer and en-suite bathrooms.

Room types available

Garden or street view room

Hotel Casa Santo Domingo

{{80 | as_price}}
({{ 80 | as_price }} Single Supplement)
Casa Santo Domingo, Antigua
Llama favourite accommodation

Superior Hotel: This 129-room hotel is set in a beautiful converted monastery. The large, comfortable rooms are well appointed with en-suite bathrooms, and most rooms have fireplaces. This grand hotel has beautiful gardens, a museum, an outdoor pool, an excellent restaurant, a bar, and WiFi is available for a fee. The hotel is also located close to the heart of Antigua, and the main square is 15-minute walk or short taxi ride away.

Why stay here? We love the character of the old monastery, and a stay here really makes you feel a part of Antigua’s past. The facilities are very good, with lovely gardens and a nice pool.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge area, a terrace with an outdoor pool, a sauna and spa.

• The hotel offers room service, a 24-hour front desk, a wake-up call service, luggage storage and laundry facilities. There is also an ATM on site.

About the room

All rooms have WiFi, a TV, a telephone, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.

Room types available

Estancia tradicional room

Accommodation in Lake Atitlan

Villa Santa Catarina

Included
Villa Santa Catarina, Lake Atitlan
Llama Travel Customer Rating
Overall
73%
73%
Service
64%
64%
Location
76%
76%

Standard Hotel: This charming 36-room hotel is situated on the shore of Lake Atitlán, only a 10-minute drive from the town of Panajachel. All rooms have private balconies and en-suite bathrooms. The hotel has a large swimming pool, restaurant, a bar, and free WiFi in the common areas.

Why stay here? This hotel has an excellent location close to the lake and also to the town. It’s a great place to enjoy the impressive views of the lake.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a lounge/bar, a terrace and garden and an outdoor pool.

• The hotel offers room service, a 24-hour front desk, a tour information desk and and laundry facilities.

About the room

All rooms have a TV, a telephone, a safety deposit box and en-suite bathrooms.

Room types available

Standard room

Hotel Atitlan

{{90 | as_price}}
({{ 80 | as_price }} Single Supplement)
Hotel Atitlan, Lake Atitlan

Superior Hotel: This hotel is located on the shores of Lake Atitlán, with lush gardens, a pool, jacuzzi, restaurant, a bar and WiFi available for a fee. The 62 comfortable rooms are well appointed with en-suite bathrooms and they all have private balconies. The hotel is built in the style of a colonial hacienda, and it is a 10-minute drive to the nearby town of Panajachel. The hotel has a large and beautifully maintained garden, with over 500 species of flora.

Why stay here? The standout features of this lovely hotel are the beautiful gardens and the breath-taking views of Lake Atitlán.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a bar, extensive gardens, an outdoor pool, a gym and a jacuzzi. There is also access to a private beach.

• The hotel offers a 24-hour front desk, boat tours, a gift shop and laundry facilities.

About the room

All rooms have free WiFi, a TV, a telephone, a safety deposit box, a hair dryer, en-suite bathrooms and a private balcony overlooking the lake or garden.

Room types available

Standard room

Accommodation in Flores

Hotel Villa Maya

Included
Hotel Villa Maya, Tikal
Llama Travel Customer Rating
Overall
88%
88%
Service
90%
90%
Location
93%
93%

Standard Hotel: This beautiful 56-room hotel is set among tropical gardens and is only a ten-minute drive from the jungle town of Flores. It is located in its own private reserve, and is on the shores of two lagoons. The comfortable rooms have air conditioning, balconies and en-suite bathrooms. The hotel has an attractive pool, restaurant, a bar and free WiFi in the common areas. The hotel is also a refuge for the conservation and breeding of white-tailed deer, scarlet macaws and peccaries.

Why stay here? As the hotel is set in its own private reserve, the area is very quiet, making it an ideal place to relax after a day exploring Maya ruins.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge, gardens and terraces, two outdoor pools and two outdoor jacuzzis.

• The hotel offers room service, a 24-hour front desk, a tour information desk, luggage storage and laundry facilities. There are also a gift shop and the hotel offers currency exchange.

About the room

All rooms have ceiling fans, balconies, a telephone and en-suite bathrooms.

Room types available

Standard room

Hotel Las Lagunas

{{300 | as_price}}
({{ 300 | as_price }} Single Supplement)
Las Lagunas Boutique Hotel, Flores

Superior Hotel: Las Lagunas Boutique Hotel is a 19 room hotel which sits on a lagoon in 200 acres of indigenous rainforest, close to the town of Flores. It has a secluded location with excellent amenities and great views. All rooms are water-facing, with elegant decor and architecture which is sympathetic to its surroundings.  

Why stay here: Las Lagunas' location makes provides the perfect escape from the bustle of urban areas, but still has plenty of amenities to ensure you are well catered for in every respect. 

Hotel facilities

  • free wifi in the lobby, rooms, restaurant, pool and snack bar areas

  • laundry service

  • on-site archaeological museum

  • safety boxes in all rooms

About the room

All rooms are waterfront suites boasting ensuite bathrooms, large double beds and a decks with private jacuzzis. There is also a mini bar, air-con and satellite tv in the rooms.

Room types available

Waterfront suites

 

 

Accommodation in Guatemala City

Hotel Barcelo

Included

Standard Hotel: Located 2.5 kilometres from Guatemala City airport, this hotel is a convenient base when taking a morning flight. The hotel is well-appointed with an outdoor pool, gym, massage room, three restaurants and two bars. The comfortable rooms have air conditioning and en-suite bathrooms.

Why stay here? A very convenient base in which to stay when you a returning to Guatemala City for an onward flight. During your short stay here you might not have time to explore the city or surrounding area, but the hotel has a good range of facilities to enjoy and the rooms are well-equipped.

Hotel facilities

• WiFi is available in public areas for a fee.

• There are three restaurants, two bars, a heated outdoor pool, a sauna and steam room, a massage room, a beauty salon, a gym and fitness classes.

• The hotel offers 24-hour room service, a 24-hour front desk, a tour information desk, luggage storage, gift shops, laundry facilities and a currency exchange.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a telephone, a safety deposit box, a mini bar, a hairdryer and en-suite bathrooms.

Room types available

Standard room

Hotel Westin Camino Real

{{50 | as_price}}
({{ 30 | as_price }} Single Supplement)

Superior Hotel: This grand hotel close to Guatemala City airport offers a heated outdoor pool, Jacuzzi, tennis and squash courts, gym and massage treatments. There is a restaurant, cafe and bar. The well-appointed rooms are decorated in a traditional style, with en-suite bathrooms.

Why stay here? Conveniently located close to the airport and ideal for short stays before an onward flight. The hotel offers a wide range of facilities and the rooms are excellent.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a coffee and cake shop, a bar, a heated outdoor pool, a steam room, a jacuzzi and racquet courts.

• The hotel offers room service, a 24-hour front desk, luggage storage, gift shops, laundry facilities, currency exchange and an ATM machine.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a safety deposit box, a mini bar, a hairdryer, bath robes and en-suite bathrooms.

Room types available

Deluxe room

Excursions

Excursions Package

Guatemala Excursion Package Save £26

Take the Colonial Antigua, Chichicastenango Market and Maya Yaxha excursions together for a discounted price.

from £199

Colonial Antigua

£70
Antigua, Guatemala
Llama Travel Customer Rating
75%
75%

Antigua’s colonial architecture is amongst the most impressive in all of Latin America and this half-day excursion takes you to some of the UNESCO World Heritage Site’s most interesting structures, including the iconic yellow Santa Catarina arch which famously stands before a shrouded volcano.

Full Description:

This three-hour guided tour takes you around the centre of colonial Antigua, one of the most beautiful and picturesque cities in Central America. You start in the main square, visiting the vast ruins of the cathedral of Santiago. Then carry on to the beautiful church of La Merced and continue to the impressive Convent of the Capuchins with peaceful gardens and arch-lined courtyards. Then walk along the pretty streets, under the picturesque clock tower of Santa Catarina.

Chichicastenango Market

£75
Chichicastenango, Guatemala
Llama Travel Customer Rating
60%
60%

Taking this excursion will have you fully engrossed in one of Latin America's most vibrant markets.  Your guide will take you to San Tomas Church, site of ancient rituals, and lead you through the maize of market stalls before enjoying lunch together in a local restaurant. After lunch its time to explore the stall-filled cobbled streets in more depth as you get the chance to do some independent souvenir shopping. 

Full Description:

Setting off after breakfast, you drive through the lush Guatemalan countryside for around an hour, arriving when the market is in full swing. Chichicastenango is one of the most vibrant and engrossing markets in Latin America, where local residents in colourful traditional dress sell flowers, handicrafts, textiles, fruits, vegetables and grains on the narrow cobbled streets and the church steps. You have a brief tour of the village, including a visit to the Santo Tomas Church, where the local Maya-Quiché people honour their gods through ancient customs and rituals. After lunch in a local restaurant, you have some free time to explore independently before returning to Lake Atitlán, arriving in the mid-afternoon.

Maya Yaxha

£80
Maya Yaxha, Guatemala
Llama Travel Customer Rating
92%
92%

Travel close to the Belize border and deep into the heartland of the ancient Maya civilization on this excursion to Maya Yaxha. Less visited and less grandiose than its brother Tikal, what makes Yaxha unique is its picture perfect backdrop of two large lagoons, and the stunning views across the jungle from atop its largest temple.

Full Description:

This excursion takes you to a less-visited Maya site, close to the border with Belize. Yaxha was an important civic and ceremonial site during the Maya Classic Period, and was occupied from 600BC-900AD. In recent times several of the complexes have been cleared, the most famous being the North Acropolis. Take a guided tour of the ruins, before exploring independently. The site has stunning views from its hilltop setting over beautiful lagoons (Yaxha means turquoise water) and the surrounding jungle. Like at Tikal, it is possible to climb several of the temples for extra-special views. Afterwards, have lunch at a local restaurant located outside the park, before returning to Flores in time for your evening flight. The journey to and from Yaxha is mainly on a paved road; however, some sections are unpaved and can be bumpy.

2018

2019

Prices include

Return flights from the UK; flights within Latin America; accommodation (bed and breakfast except where indicated); transfers in Latin America; service of guides and local reps, UK airport taxes.

Prices do not include

Any optional excursions, travel insurance, tips.

Holidays without international flights

The above prices include return international flights from the UK. If you wish to arrange your own flights, we will reduce our prices accordingly. The reduction depends on when you travel, please call us for details.

Departure Airport

Flights are scheduled to be from London. Other airports may be possible, although a supplement sometimes applies.

Holiday Information

All the practical information you need regarding your trip to Latin America is found here. From how to prepare before you leave and travelling to your destination, to advice on travelling within your country of choice.

About your Holiday

  • Prices are based on two persons sharing a room and include all flights from the UK and within Latin America, service of guides and reps (please note that tips are not included), accommodation and all transfers and excursions listed in the itinerary. Where applicable, entrance fees, taxes and charges are included in our prices at the rates advised to us at the time of preparation. An adjustment will be made to your price if any of these change before your holiday. UK airport taxes are included, however, departure taxes on some flights within and leaving Latin America are not included. These must be paid in cash at the airport. Currently, these are: Guatemala US$3 international and domestic flights and Costa Rica US$29 (some airlines). Travel insurance is not included.

  • All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Booking Conditions

    1. Your contract

      Your contract is with Llama Travel Limited, registered in England and Wales, number 4370517. The following conditions will apply to your booking and form part of your contract. They cannot be varied and should be read carefully. A contract will exist when we accept your booking and issue our confirmation invoice. The contract and all matters arising from it shall be governed by English law and be subject to the exclusive jurisdiction of the English courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a Llama Travel holiday. Llama Travel holidays are not for resale.

    2. Deposits and final payments

      A deposit of 10% of the holiday cost is required (15% for Brazil holidays). On some occasions a higher deposit is required, we will advise you if this is necessary. When this is received, we will issue a confirmation invoice. The balance of the payment must be paid 90 days before departure. If the booking is made less than 90 days before departure, full payment must be made when booking. On some occasions, earlier balance payment may be required to secure flight seats or other services. In order to secure your holiday arrangements in some cases, we may ask for a payment in advance before we can reserve the appropriate services. This payment is not refundable if you subsequently decide not to proceed with the booking. You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept credit cards for balance payments. We are unable to accept cash.

    3. Our prices

      Prices are based on the latest known information at the time of preparation – 7 Jun 2017 (£1 = US$1.29, Brent Crude oil $48 per barrel) but can go up or down. Before making a booking, please call us to check the correct up to date price of your chosen holiday.

      Once you have made a booking and we have issued our confirmation invoice, your holiday price can only be varied due to a significant increase in our costs or an increase in charges, fees, taxes or similar items as a result of governmental action.

      The following taxes, entrance fees and charges are included in our prices. An adjustment will be made to the price of your holiday if any of these changes before your holiday:

      UK air passenger duty (APD):

      • £75/£78
      • for business class, APD rates are double the above rates.

      Entrance fees:

      • Galapagos National Park $120;
      • Machu Picchu $50;
      • Inca Trail and Short Inca Trail $80;
      • Cusco Tourist Ticket $45;
      • Perito Moreno US$30;
      • Iguazu Falls (Brazil) US$30;
      • Iguazu Falls (Argentina) US$30;
      • Torres del Paine US$35.

      We have been advised that the Galapagos National Park entrance fee may increase, but this has not been confirmed.

      The VAT rate for holidays outside the EU is zero. Except for increases in entrance fees or tax increases, such as in APD or VAT, we will absorb any increase up to 2% of your holiday cost.

      If there is a surcharge of more than 10% of your holiday cost, you will be entitled to cancel within 7 days of being notified of the surcharge and obtain a full refund. No surcharge will be made less than 30 days before the start of your holiday.

    4. Alterations or cancellations by you

      If you wish to alter your holiday arrangements before departure, we will do our best to help. An administration fee of £25 per passenger will be charged, together with any additional costs incurred as a result of the change. If you make any alterations within 60 days of departure, we may treat this as a cancellation, and apply cancellation fees. Scheduled airlines treat name changes as a cancellation and rebooking; any alteration is likely to incur a 100% cancellation charge. Please make sure that all names you give us are spelled exactly as they appear in passports.

      It is not normally possible to make alterations after commencement of travel. If you do wish to make alterations during your holiday, cancellation fees for services booked may apply. Refunds cannot be made for any unused accommodation, services or transport.

      If you wish to cancel your holiday, you must let us know in writing. The following cancellation charges apply:

      Days before departure when you notify usPenalty
      90 days or more Loss of deposit
      61 to 89 days 25% of holiday cost, or deposit if higher
      31 to 59 days 60% of holiday cost (75% for Galapagos holidays), or deposit if higher
      30 days or less 100% of holiday cost

      If the balance payment is required earlier than 90 days before departure, this will normally be non-refundable in the event of cancellation.

      In addition, where one person in a party cancels and others still wish to travel, single room supplements will be payable if this results in single rooms being used.

      We recommend that you take out full travel insurance with cover against cancellation penalties, including in the event of force majeure; see section 6 below.

    5. Alterations or cancellations by us

      We make careful arrangements with airlines, hotels and service operators to ensure that we are able to provide you with the holiday as described. However, in exceptional cases, it may be necessary to make changes to your holiday arrangements (including airlines, flights, accommodation, transport or services) due to circumstances beyond our control. Flight times are given only as indications, and finalised times will be shown on your tickets.

      When changes are necessary, we will do our best to ensure that they do not affect your holiday. If, before you depart, a major change is necessary (defined as a change of itinerary so that you are no longer able to visit a destination where you are scheduled to spend one or more nights or an appropriate alternative destination, or a change of accommodation to a lower standard or category affecting a significant part of your holiday) or if we have to cancel your holiday, we will contact you and offer you the choice of:

      • accepting the changes to your holiday;
      • purchasing another available Llama Travel holiday; or
      • cancelling your holiday with a full refund.

      If we have to cancel or make major changes to your holiday less than 60 days before departure, other than in the event of force majeure (see section 6 below), you will also be entitled to compensation at the following levels:

      When notifiedCompensation per person
      43 – 60 days before departure £50
      29 - 42 days before departure £100
      15 - 28 days before departure £150
      0 - 14 days before departure £200
    6. Alterations or cancellations by you or us in the event of force majeure

      If we have to make major changes to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the above choices. However, compensation will not be paid.

      If, in the event of force majeure, we are still able to operate your holiday but you wish to cancel, please contact us to discuss the options. We will endeavour to recover from suppliers, and refund to you, monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance.

      Force majeure events include war, threat of war, civil unrest or strife, decisions by governments or governing authorities, epidemic, natural disasters, fire, bad weather, terrorist activity, nuclear disaster, industrial disputes, technical or maintenance problems with transport, changes of timetables of airlines, or other causes beyond our control.

    7. Our responsibilities to you

      Llama Travel is dedicated to ensuring that your holiday is as described. If a part of your holiday is not provided as promised, and this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances, limited to a maximum of twice the price of the service concerned.

      Llama Travel accepts responsibility for illness, personal injury or death caused as a direct result of the direct acts and/or omissions of our employees, agents, suppliers or sub-contractors while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury or death where there has been no fault of our employees, agents, suppliers or sub-contractors, or as a result of taking part in any activity which does not form part of the holiday booked through us in the UK. Where illness, personal injury or death arises in the course of air travel, rail travel, sea travel or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention. If illness, personal injury or death is suffered as a result of taking part in an activity where a third party is involved, we shall, at our discretion, offer advice and assistance to aid in the resolution of the issue, provided you inform us within 90 days of the occurrence. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total. If you are able to make recovery of these costs whether from the third party or from a policy of insurance, you may be asked to refund our outlay.

    8. Your responsibilities

      Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights. If the name on your airline ticket does not match that on your passport, you must inform us as soon as you receive the ticket.

      We require your passport details to issue some tickets. If these change after you have given them to us, you must inform us.

      It is your responsibility to behave in a responsible, restrained and sober manner when dealing with local authorities, fellow travellers and our representatives.

      By taking a Llama Travel holiday, you agree to accept the authority and decisions of our employees and representatives. If, in the opinion of such people, your behaviour or health before the departure of a tour is likely to threaten the safety, comfort or progress of that tour, then you may be excluded from the tour without refund or compensation. It is your responsibility to obey local laws, otherwise you may be excluded from the holiday and we will cease to have any responsibility for you.

      Please bear in mind that travel in Latin America is not the same as travel in the UK, and minor inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with Llama Travel, you are implicitly accepting this part of the Latin American way of life.

    9. Flights

      We have no control over international or national air carriers, and therefore schedules may change or flights be delayed due to no fault of our own. We will do all we can to ensure the smooth flow of all your transport connections, but it is your responsibility to check exact times of flights and reconfirm these. This is particularly important for internal flights within Latin America, which can be rearranged at short notice. Llama Travel accepts no responsibility for the consequences of flights missed due to the client’s failure to reconfirm.

      When you travel with an airline, the Conditions of Carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries.

      Flying to Latin America involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time and to check in for your international flight, and to change aeroplanes if necessary at intermediate airports. If you wish to sit in a specific seat or section of the plane, or wish to sit with other people on the flight, it is recommended that you check in early or check in online. It is sometimes possible to reserve seats directly with the airline by telephone or online prior to travel.

      Airlines do not allow more than one booking per passenger on a flight and may cancel seats if they are held by more than one operator. Clients are responsible for ensuring they are not holding flights with another operator.

    10. Baggage allowance

      Most scheduled airlines have a baggage allowance of 20kg per passenger. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

    11. Insurance

      You must have adequate insurance provision to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your holiday.

    12. Complaints

      If you have any complaints about your holiday arrangements when you are abroad, please bring these to the attention of our local representatives who will do all they can to ensure a swift and satisfactory resolution. Problems can usually be sorted out by talking to the supplier concerned (e.g. hotel) and our local representatives or by informing us directly. If this is not done, Llama Travel accepts no responsibility for the situation, as we will not have been given the opportunity to rectify the problem. If you do not inform us, your consumer rights to compensation may be affected. If you have tried and failed to rectify the situation whilst abroad, please send us your complaint in writing within 28 days of returning to the UK. We will then follow up your complaint. Communication with Latin America is often slow, so we may not be able to resolve the situation as quickly as you would like.

    13. Financial protection

      When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

      We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

      If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    14. Brochure and website information

      The information in our brochures and on our website is, to the best of our knowledge, correct at the time of going to press. However, details of flights or hotels may vary during the lifetime of a brochure. These changes will be reflected on our website where possible.

      The copyright on all material in our brochures and on our website, including text, photographs, maps and layouts is held by Llama Travel Limited. No part of these publications may be reproduced, stored or transmitted in any way without the prior written permission of Llama Travel.

    15. Data Protection

      The information we ask you to provide, including personal information about you and members of your party, is necessary for us to arrange and operate your holiday. By booking a holiday with us, you agree to our processing this information, including, where appropriate, its transfer outside of the EU.

How to Book

  • To book a holiday or discuss your requirements, please call us on 020 7263 3000. We can usually confirm availability immediately, but may need to check with a supplier first.

  • You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept credit cards for balance payments. We are unable to accept cash.

Before you Go

  • Visas are not required in advance for British citizens for any Llama Travel destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate: Guatemala (020 7351 3042). You need a full 10 year passport valid for 6 months after your return to the UK. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.

    If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

    To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  • You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents in Latin America will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.

  • The temperatures in Guatemala can vary significantly depending where you are visiting. In the jungle lowlands of Tikal, daytime highs of over 35°C are possible. In the highlands of Lake Atitlán, temperatures at night can drop to lower than 10°C. Therefore, a variety of clothing, suitable for hot and cold weather is advisable. Rain is possible throughout the year, and can be heavy, so waterproofs are also recommended. Insect repellent is advisable, especially for jungle areas.

    Electricity in Guatemala is 110V, and plugs are of the flat two-pin type.

    We recommend you carry a copy of your passport with you at all times.

    Please bring any medication you may require from the UK.

    You can bring whichever luggage you feel most comfortable with: suitcases, soft bags and rucksacks are fine.

  • Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

  • Some countries in Latin America have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.

Health & Fitness

  • For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.

  • Please consult your GP or a travel clinic about health and vaccination requirements. The NHS website www.fitfortravel.nhs.uk gives good advice about travelling in each country.

    The Petén region, where Tikal is located, is low-lying so vaccinations against some tropical diseases are recommended. Malaria precautions are usually recommended when visiting this area. Most insect bites can be prevented by wearing long sleeved tight woven shirts, long trousers and using repellent on exposed skin at all times. Please consult your GP or a travel clinic for up-to-date medical advice on visiting the Petén region and for complete information on malaria protection.

    There have been reports of the Zika virus, a mosquito-borne virus, in various Latin American countries. Please check www.fitfortravel.nhs.uk for latest advice regarding this. If you are pregnant, or planning on becoming pregnant, it is recommended that you speak to a medical professional prior to travel.

    When visiting Latin America, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

    Much of Guatemala is at mid - high altitude. Most people who travel not suffer major problems. However, shortness of breath is possible and we advise you to take things calmly during your first day or so at altitude. Additionally, some Llama Travel customers have reported beneficial effects of the herbal remedy Ginkgo Biloba. Many of the places you visit require some walking uphill. Please bear in mind that the altitude means this is more strenuous than equivalent length walks in the UK. If you think you may suffer due to the altitude, please consult your GP before travelling.

    If you have any health problems on holiday, please speak to our local agents or hotel staff. They will arrange for a doctor or hospital if necessary. Illnesses caused by altitude can be serious. If you do experience any problems, please seek appropriate medical attention.

Getting there

  • A holiday in Latin America inevitably means long haul flights, and at least one overnight sector. Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare.

    You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Opinions change over time, but in the past year, Llama Travel customers’ preference was for Air France, KLM, British Airways and Virgin, followed by United and Iberia. Flights are sometimes operated by another airline in the appropriate airline alliance.

  • Most airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.

  • You can upgrade to business class or premium economy on most airlines. Prices start from £199 each way for Premium Economy and £699 each way for Business Class. Call us for prices for the route and airline you are interested in.

    Premium Economy
    British Airways World Traveller Plus, Air France Premium Voyageur and Virgin Premium Economy seats are available. These provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.

    KLM, Iberia and United offer standard economy class seats with extra legroom for additional cost. KLM seats can be booked through Llama Travel. United and Iberia seats can be reserved with the airlines one month prior to departure.

    Business Class
    British Airways Club World has seats which convert into full flat beds and have a privacy screen.

    Iberia Business Plus between Madrid and Latin America offers seats which convert into flat beds. Between the UK and Madrid, seats are usually the same as in economy class.

    KLM World Business Class offers seats that recline to 150 degrees (to Quito) or 170 degrees (to Lima). Between the UK and Amsterdam, seats are usually the same as in economy class.

    Air France Affaires Class offer seats which convert into virtually flat beds. Between the UK and Paris, seats are usually the same as in economy class.

  • Most scheduled airlines have a baggage allowance of 20kg per passenger, especially when taking internal flights within Latin America. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

  • Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.

    We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.

    For flights within Latin America, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.

    It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot always guarantee specific seats.

  • All people flying to the USA, even if only in transit to Latin America, must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the USA and, at best, a last-minute and probably expensive re-routing avoiding the USA. It is important, therefore, that you follow these procedures carefully.

    As your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.

    If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page.

    Additionally, if the passport was issued, renewed/extended between October 26, 2005 and October 25, 2006 it must contain a digital photograph. If the passport was issued, renewed/extended on or after October 26, 2006, it must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.

    Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.
    If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.

    If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: http://london.usembassy.gov/vwp3.html

    Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.

    ESTA Visa Waiver Program - **** Action by you may be required ****
    The US State Department has introduced a mandatory electronic system to help speed up the US immigration process for travellers on the Visa Waiver Program. All Visa Waiver Program travellers must fill in a form on the US State department website. This can be found at (https://esta.cbp.dhs.gov). Please enter this into the address bar on your web browser. There is a $14 charge per person to apply for this. DO NOT search for this website via a search engine, such as Google, as it will take you to an incorrect website. Although this can be filled in up to 72 hours before travel, we recommend that you fill in this form as soon as possible so any issues can be identified immediately. To apply please scroll to the bottom of the green area and press the apply button on the left hand side of the page. Please make sure that this form is filled out for all the passengers on your booking. If you require more detailed instructions, please visit www.LlamaTravel.com/ESTA.

    If you do not qualify for the Visa Waiver Program, or if your passport does not meet the relevant criteria, then you will require a US visa before you travel. Even if you are given authorization on the ESTA website, some travellers may not be eligible to enter the United States visa free under the Visa Waiver Program. If in doubt, please consult the US embassy website.

    Advanced Passenger Information - **** Action by you is required ****
    The US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight. This is in addition to the information to be submitted for the Visa Waiver Program which you may have already completed. Please visit our website where you will find details on how to submit this information using the airlines website. www.LlamaTravel.com/USAPI.

    Please complete this procedure as soon as possible. If your passenger information is not entered into the flight booking we are unable to issue your flight tickets. This may result in your flight booking being cancelled and high charges being incurred.

  • If you would like to break your journey to or from Guatemala and add a stopover to your holiday, this may be possible.

    Depending on which airline you choose, stopovers may be possible in Miami, New York, Houston, Madrid, Amsterdam or Paris.

Travelling in Guatemala

  • All hotels include breakfast, and other meals are included on some tours and excursions. However, generally, you will need to arrange your own lunches and dinners. We recommend budgeting approximately US$15 – 20 for a meal, although many restaurants have excellent value set lunches for less than this. Hotel restaurants, especially in superior hotels, can be more expensive.

    Bar prices are similar to the UK and a small bottle of beer usually costs around US$2-3 in a hotel bar. This can be higher in more remote areas.

    If you are planning on arranging any activities locally, these can be expensive. These can usually be paid for by credit card.

  • Antigua, Guatemala’s most popular city, has many good restaurants with a wide range of national and international cuisine. Many of the best restaurants are located close to the Parque Central. One of the staples of Guatemalan food is the maize tortilla. The Guatemalan tortilla is smaller and thicker than the Mexican tortilla and you will find them served with many meals. Modern day Guatemalan cuisine also tends to combine old Maya food such as maize, beans, squashes, potatoes with the influence of Spanish food such as greater amounts of meat and European vegetables.

    Chichicastenango (or Chichi as it is commonly referred to as) is a famous market town in the Guatemalan highlands. Chichicastenango hosts a twice weekly market (Thursdays and Sundays) with villagers coming from far and wide to sell their wares. The market usually starts from about dawn and lasts until 3pm. The market these days also caters for tourists and there are many stalls selling souvenirs such as masks, paintings and textiles. The market however is still widely used for trading goods between local people with the food market being particularly impressive. Chichicastenango is also home to the Santo Tomas church which was built in 1545 and is located at the heart of the market. The church itself is renowned for its half catholic and half Maya rituals which take place inside. Priests still use the church for their rituals, and it is common to see candles and incense burning inside the church. The church has 18 steps leading to it, and these represent the 18 months of the Maya calendar.

    Due to Lake Atitlán’s popularity with tourists, there is a wide range of restaurants serving international and local food in Panajachel. The town of Flores, closest town to the Tikal ruins, also has a wide selection of restaurants. Some serve wild game; almost all of this has been taken illegally from reserves, so please do not order this.

  • The currency in Guatemala is the Quetzal (approximate exchange rate: GTQ8 = US$1). Travellers should take local currency or US dollars and not UK sterling, which is not widely accepted in any form. Credit and debit cards (Visa, MasterCard, Cirrus) can be used in many shops and restaurants, and can also be used to withdraw money from cash machines. There are cash machines in the centre of town in Antigua, Panajachel, Flores and Guatemala City. When changing US dollars into local currency, always use a reputable place to change: banks, hotels or exchange shops. Do not change money on the street if you can avoid it. If taking travellers cheques, a high commission may be charged, especially if changing directly into dollars. Some hotels do not change travellers cheques so you may need to change them in a bank or exchange shop, therefore, please bear in mind opening hours.

    It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary, however, we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.

  • If you receive good service, you may want to leave a tip. This is completely at your discretion. For general excursions, if you want to tip guides, US$3 – 5 per person per day is usual if you are in a group. Approximately US$2-3 is usual for drivers or transfer staff. 10% is usual in restaurants. Please give any tips directly to the person you would like to tip to ensure that they get it.

  • Latin America is relatively safe to visit, and most people experience no problems during their stay. However, as is the case anywhere in the world, crime can be a problem. Tourists are often seen as being wealthy, and can therefore appear attractive targets to criminals. To minimise the risk to yourself, use common sense. Do not walk around with obvious signs of wealth, such as wearing expensive looking jewellery or with cameras round your neck. Keep passports and valuables in your hotel safe. When in restaurants, always keep bags (especially if they contain valuables) close to your person and out of sight. Do not walk down empty streets, especially after dark.

    By taking sensible precautions, you should have a completely troublefree holiday.

    Please use the safe in your hotel room to store your valuables, if this is available. If there is not a safe in your room, there will usually be a safe in reception where you can store valuables.

    Making sure that you stay safe during your holiday is very important. We bear this in mind when selecting hotels, but please understand that standards of health and safety in Latin America are often not as high as they are in the UK. Enclosed is a sheet with some useful advice on health and safety produced by LATA (the Latin American Travel Association). Please take the time to read this before you travel. Take extra care if you are travelling with children.

  • In many destinations, you can arrange adventure activities. If you are interested in taking any of these, please make sure you are covered by your travel insurance. Llama Travel does not arrange any adventure activities directly and we cannot verify the safety measures of any local operators.

  • To phone the UK from Guatemala, dial the international dialling code for the UK (0044) and then the UK telephone number, leaving out the ‘0’ in the area code. Telephone cards are the easiest way to use public telephones, and can be bought in convenience stores.

    To phone Guatemala from the UK, dial the international dialling code for Guatemala (00502) and then the Guatemalan telephone number.

  • Excursions are operated together with other holidaymakers. These will usually be in English, although groups are sometimes a mix of English and Spanish or Portuguese speaking. A minimum of 2 people is required for some excursions. On some occasions, the order of excursions may vary.

  • Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. If we have only one or two people booked on an excursion, the excursion may be operated together with people other than Llama Travel customers. In some places, the excursions are operated by one of our local partners, such as jungle excursions in Tortuguero, so you may be with people other than Llama Travel customers. In these cases, group sizes can sometimes be larger. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be in a vehicle with more than 18 people.