We will only operate holidays when we feel people are able to have a good, safe trip, based on UK and local government advice.
Flexibility, including a full refund if your holiday cannot operate
We are reviewing whether each trip can operate approximately 60 days before the departure date. At that stage, if the holiday cannot go ahead, we are offering all customers the option to rebook for a future date or get a full refund.
In addition, you can defer your trip on one occasion to a later date at any point until your balance is due without any amendment fee. If you choose to travel on a more expensive date, you will only pay the difference. We will reduce the price of your holiday if you travel on a cheaper date. There may be cancellation costs for services that have already been paid for and are non-transferable.
Each country has its own entry requirements. In some cases, just a simple form needs to be completed. Some countries may require a covid test prior to travel, or for travellers to be vaccinated. Requirements can change, and we are monitoring the situation in all of our destinations, and we will advise our customers of specific entry requirements. If you would like to know the current situation in a particular destination, please contact us.
Many travel insurance policies now provide cover for cancellation due to covid reasons, as well as costs incurred overseas. We recommend you book a travel insurance policy with covid cover at the time of booking your holiday. Please ask us if you would like information of companies that other travellers have used.
We will look after you no matter what
When the pandemic struck, our first priority was to repatriate all of our passengers who were on holiday in Latin America and Africa when travel restrictions were implemented. Our team worked tirelessly to make sure everyone could return to the UK as quickly and safely as possible, and we have been overwhelmed by kind messages from our passengers:
“We are indeed safely back home and I should like to thank Llama Travel, and in particular Scott, for their efforts and organisation in getting us here in a timely fashion. I believe that without the support of your company we would have been left behind and trapped in quarantine for an indefinite period. Although sad to have had our adventure curtailed, it is a preferable outcome to be safely home.”
- Mr and Mrs S returned early from Argentina.
We are fortunate that Llama Travel has been successful in recent years and has built up very strong cash reserves, which has meant that we have been able to provide refunds promptly, even, for example, when we haven’t received money back from airlines. This situation, whilst clearly unwelcome, is not a problem for us financially. We can also confirm that ATOL protection will continue to apply to any holiday transferred to a new date and all new bookings.
If you have any additional questions, please call us on 020 7263 3000.