The Latin America Travel Experts

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Grand Tour of Guatemala & Costa Rica + Panama City

Panama City Skyline
Incl flights, accommodation & transfers
From   £3478 £3178
21 days

Holiday highlights

  • Discover the jungle temples of Tikal, a stronghold of the ancient Maya.
  • Wander the cobblestoned streets of Antigua and sail on Lake Atitlán.
  • Relax in the hot springs of Arenal and discover the wildlife of the Cloud Forest.
  • Visit Costa Rican capital San Jose and explore the waterways of Tortuguero.
  • Visit Panama City and marvel at the Panama Canal.
  • Fly from the UK to Guatemala City, where you are met and taken to your hotel in Antigua, a beautiful colonial town in the Guatemalan highlands. Founded by the Spanish in 1543 and now a UNESCO World Heritage Site, its colonial architecture is some of the most impressive in all of Latin America. The transfer to Antigua takes approximately one hour by road, and you have the evening free to settle in and soak up the beautiful surroundings.

    Meals included: Meal included on the transatlantic flight.

  • Spend the day getting to know this fascinating city. Explore the beautiful cobbled streets and ancient monuments on your own or take our optional Colonial Antigua excursion. This half-day guided tour visits the ruins of the cathedral of Santiago, La Merced church and the iconic Santa Catarina Arch, where you can enjoy the lovely view of the cloud-shrouded volcanoes rising up behind the charming, colourful streets.

    Meals included: Breakfast at the hotel.

  • Set off early on a beautiful three-hour road journey to picturesque Lake Atitlán. Cross the lake and visit some of the villages on the shore, including San Juan La Laguna and Santiago Atitlán, where you have lunch. See the home of the local saint, Maximón before continuing to your hotel near Panajachel. 

    Meals included: Breakfast at the hotel. Lunch included at a restaurant on the way to Lake Atitlán.

  • Enjoy a free day on the lake shores or take the optional tour to the Chichicastenango Market, one of the most colourful and vibrant in Latin America. Have a guided tour through the market's cobbled streets, where you can buy anything from food and flowers to textiles and hand crafts. Also visit Santo Tomas church  followed by lunch in a local restaurant. There is then freee time to shop in the market before returning to the hotel mid-afternoon. 

    Meals included: Breakfast at the hotel. Lunch included on the Chichicastenango excursion.

  • Enjoy a free morning to take in the beautiful views of the lake, or visit one of the other villages around the lake. In the afternoon, take a three-hour drive back to Guatemala City from where you fly to the jungle town of Flores on Lake Petén Itzá. The flight to Flores takes approximately one hour.

    Meals included: Breakfast at the hotel.

  • Tikal is arguably the most impressive of all the Maya sites. The ruins are located in the low lying jungle, giving them a spectacular setting and a tour of Tikal is one of the highlights of a visit to Guatemala. You arrive at the ruins to observe the wildlife, including spider monkeys and howler monkeys that inhabit this magical jungle-clad labyrinth of pyramids, temples, plazas and palace complexes. A guided tour takes you to the Central Plaza, Mundo Perdido (Lost World), the Plaza of the Seven Temples and the Twin Pyramid. It is possible to climb to the top of several of the temples, where you will be rewarded with magnificent views of the surrounding jungle. Lunch is included at a restaurant in the park. In the afternoon, further explore the ruins on your own before returning to your hotel.

    Meals included: Breakfast at the hotel. Lunch included on the tour of Tikal.

  • A free day, perhaps return to Tikal to explore the site further, or take the optional Maya Yaxha excursion to a lesser known and quieter Maya ruin close to the Belizean border. Yaxha was an important site during the Maya Classic Period, and was occupied from 600BC-900AD. Today the site does not attract many visitors; however, the views from the tops of the temples and pyramids are stunning. Explore the impressive pyramids and central complex of the site before lunch at a local restaurant. Catch an evening flight to back to Guatemala City, then transfer to your hotel.

    Meals included: Breakfast at the hotel. Lunch included on the Maya Yaxha excursion.

  • Transfer to the airport your flight to San Jose, the capital of Costa Rica is a bustling and lively city. On arrival you are met at the airport and transferred to your hotel.

    Meals included: Breakfast at the hotel.

  • Spend the day exploring San Jose, or escape the city on our optional full-day La Paz Waterfall Gardens & Coffee Plantation excursion.  Enjoy a tour of the Doka plantation, and see how some of the best coffee in the world is grown and produced. After lunch visit the La Paz Waterfall Gardens, to explore the cloud and rainforest.

    Meals included: Breakfast at the hotel. Lunch included on the La Paz Waterfall Gardens & Coffee Plantation excursion.

  • Begin the day with a beautiful four-hour coach journey, partly on an unpaved road, through the Braulio Carillo National Park. Then take a two-hour boat ride to your jungle lodge in Tortuguero, cruising down jungle waterways inhabited by monkeys and varied birdlife. Located on the Caribbean coast, Tortuguero is a beautiful national park, thriving with all kinds of wildlife. After lunch and some time to settle at the lodge, visit the community of Tortuguero and learn about the extraordinary efforts made locally to protect the sea turtles, which nest here at certain times of the year.

    Meals included: Breakfast at the hotel. Lunch and dinner at the lodge.

  • Explore the secondary canals of the jungle by boat, from where you will hopefully be able to spot some of Tortuguero’s amazing wildlife, including sloths, caimans, spider and howler monkeys and a huge variety of birds. From April to November, it may be possible to arrange a turtle-watching tour to see sea turtles arriving to lay eggs at night.

    Meals included: All meals included at the lodge.

  • Enjoy a morning boat ride back along the canals to Caño Blanco. After lunch, take a scenic road journey to Arenal, arriving in the late afternoon. Arenal is famous for its active and picture-perfect volcano and the many hot springs.

    Meals included: Breakfast at the lodge. Lunch on route to Arenal.

  • On the optional Hanging Bridges & Tabacón Hot Springs excursions, in the afternoon you visit a network of suspension bridges, which are positioned at different heights, providing a glimpse of the forest and its wildlife from different levels. Your naturalist guide is on hand to explain the various forest ecosystems.  Afterwards continue onto the Tabacon Hot Springs in the early evening. These very beautiful springs consist of many large and small pools of mineral waters heated by Arenal Volcano, set in tropical gardens. Hot water rivers, between 27ºC and 42ºC, run throughout the grounds, forming natural waterfalls and pools, some secluded, where you can bathe. A buffet dinner is included. Don’t forget your swimwear.

    Meals included: Breakfast at the hotel. Dinner is included on the Arenal Volcano & Tabacón Hot Springs excursion and the Hanging Bridges & Tabacón Hot Springs excursion.

  • On the optional Rio Celeste Waterfall Hike excursion, the day begins with a morning transfer to the entrance to the Tenorio Volcano National Park. From the entrance, hike approximately two kilometres to the viewpoint overlooking the stunning turquoise waters of the Rio Celeste waterfall. The prominent explanation for the blue waters is the volcanic-mineral coated rocks at the bottom of the river, which interact with the sunlight to give the impression of such vibrantly coloured water. Walk back to the park entrance and travel onwards to a nearby scenic restaurant for lunch, before returning to the hotel in the late afternoon.

    Meals included: Breakfast at the hotel. Lunch is included on the Rio Celeste waterfall excursion.

  • Take a two hour transfer to the Villa Blanca cloud forest hotel. Situated within the larger Los Angeles Cloud Forest Reserve, the forest here sits at an altitude between 700 and 1770 metres, which creates a unique cloud forest habitat that supports myriad species. The hotel here is the only one around, so this cloud forest is extremely well-preserved. Numerous endemic flora can be found on the reserve, such as bromeliads and orchids, while there are over 280 bird species to spot, and a range of amphibians and mammals like howler monkeys and sloths. Arrive in time for lunch and in the evening take part one of the optional Villa Blanca Day and Night excursion. At this time of day the monkeys and birds go to sleep, and nocturnal species take to the stage, along with fascinating nocturnal plants. Alternatively enjoy a free afternoon and evening.

    Meals included: Breakfast at the hotel.

  • On part two of the Villa Blanca Cloud Forest Day and Night excursion, set off in the morning on a two hour walk along established trails in the reserve. Thanks to the hotel’s isolation, you will have the forest to yourself. Spot species like toucans, quetzals, hummingbirds, howler monkeys, sloths and a variety of flora too. Take note of how the forest changes from night to day, with different plants and animals taking the stage at different times, along with a different soundtrack. Return to the hotel mid-morning and enjoy the rest of the day at leisure.On part two of the Villa Blanca Cloud Forest Day and Night excursion, set off in the morning on a two hour walk along established trails in the reserve. Thanks to the hotel’s isolation, you will have the forest to yourself. Spot species like toucans, quetzals, hummingbirds, howler monkeys, sloths and a variety of flora too. Take note of how the forest changes from night to day, with different plants and animals taking the stage at different times, along with a different soundtrack. Return to the hotel mid-morning and enjoy the rest of the day at leisure.

    Meals included: Breakfast at the hotel.

  • Morning transfer to San Jose to catch your flight to Panama City. You are met at the airport and taken to your hotel.

    Meals included: Breakfast at the hotel.

  • Today, visit the iconic canal on a half-day city tour. First, head to the Miraflores Lock and visitor centre to witness the ocean liners and cargo ships travelling through the canal, and learn about its construction and current-day significance. Then visit Casco Viejo, Panama City’s old town. Stroll through the cobbled streets taking in the area’s lovely old architecture and iconic buildings. Return to your hotel and enjoy a free afternoon.

    Meals included: Breakfast at the hotel.

  • Enjoy a free day to explore the city further, or take a day trip to one of the interesting locations outside of the city. It is sometimes possible to take a boat tour on the canal itself, which provides a closer look at how the locks function, as well as great views of the city skyline. Please ask us for details. 

    Meals included: Breakfast at the hotel

  • Fly from Panama City to the UK.

    Meals included: Breakfast at the hotel.

  • Your flight arrives in the UK.

Accommodation

Upgrade Package

Superior Hotel Upgrade Package Save £121

Upgrade in Antigua, Lake Atitlán, Guatemala City, San Jose, Tortugero and Arenal for a discounted price.

from {{749 | as_price}}
({{ 570 | as_price }} Single Supplement)

Accommodation in San Jose

Hotel Park Inn

Included
Park Inn Hotel, San Jose, Costa Rica
Llama Travel Customer Rating
Overall
68%
68%
Service
67%
67%
Location
57%
57%

Standard hotel: This is a comfortable hotel situated in a quiet area 2 km from the centre of San José. There are 117 rooms over 12 floors. These are large and well appointed and there is a small outdoor pool and gym. There is a restaurant and bar.

Why stay here: A good location close to the centre but not in a busy area. The rooms are very comfortable and the public areas are modern and attractive. The outdoor space on the 3rd floor includes an attractive pool, although it is not too large.

Hotel facilities

• an outdoor pool and a small gym on the 3rd floor
• a restaurant and bar
• free wifi
• an eco-hotel with solar panels

About the room
The rooms are large and comfortable with carpets and good bathrooms with large showers (no bath tubs). Each room has a fridge, and tea & coffee making facilities and water. All rooms have safes as well as ironing facilities.

Room types available
Standard rooms

Hotel Doubletree, San Jose

{{30 | as_price}}
({{ 30 | as_price }} Single Supplement)
Hilton Doubletree, San Jose
Llama Travel Customer Rating
Overall
71%
71%
Service
74%
74%
Location
76%
76%

Superior Hotel: This 200-room modern hotel, located on the outskirts of San Jose, has good facilities, including two restaurants, a large outdoor swimming pool, spa and gym. The comfortable rooms are large and well-appointed, with en-suite bathrooms. The hotel has free WiFi in the common areas.

Why stay here? This is a comfortable hotel with a nice pool, which makes this a good place to relax. It’s a 30-minute taxi ride to the centre of San Jose, but there are restaurants and shops nearby.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar, a lounge/coffee lobby, a gym, outdoor terrace areas and a pool with a sundeck.

• The hotel offers room service, a 24-hour front desk, a tour desk, luggage storage and laundry facilities. There are also shops on site, including a gift shop, and the hotel offers currency exchange.

About the room

All rooms have WiFi (available for a surcharge), a TV, a telephone, a coffee/tea maker, a safety deposit box, a hair dryer and en-suite bathrooms.

Room types available

Standard room

Accommodation in Tortuguero

Aninga Lodge

Included
Aninga Lodge, Costa Rica
Llama Travel Customer Rating
Overall
83%
83%
Service
86%
86%
Location
91%
91%

Standard Lodge: This 32-room lodge, located close to the Tortuguero National Park main entrance, has a pool, spa and is surrounded by lush tropical jungle and waterways. The comfortable rooms have en-suite bathrooms, hot water and ceiling fans. The hotel has free WiFi in the reception area. Excursions are taken in groups of a maximum of 18 people.

Why stay here? This is a good lodge with clean, simple rooms and attractive grounds. The guides at the lodge are excellent at spotting wildlife on the boat trips along the canals.

Hotel facilities

• WiFi is available in the reception area and is free of charge.

• There is a restaurant, a bar, a spa with treatments and massages, and an outdoor pool with a poolside seating area.

• Hairdryers are available at reception. Kayaks are available to use for free.

About the room

All rooms have a ceiling fan, a safety deposit box and en-suite bathrooms.

Room types available

Standard room

Manatus Hotel

from {{200 | as_price}}
Manatus Hotel, Tortuguero
Llama Travel Customer Rating
Overall
90%
90%
Service
90%
90%
Location
99%
99%
Llama favourite accommodation

Superior Lodge: This is a small 12-room lodge located close to the Tortuguero National Park, surrounded by lush vegetation. The lodge has a swimming pool, restaurant, small gym and spa. The spacious rooms have air conditioning, free WiFi, an en-suite bathroom and private solarium. The hotel offers kayaks for use for free, and there is also a small nature trail around the hotel grounds. Excursions are taken in smaller groups than at the Pachira Lodge.

Why stay here? This is the best lodge in the region, and the only one with air conditioning. The hotel has just 12 rooms, and the small groups on the excursions give a better chance to interact with the guide.

Hotel Ffcilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar, an art gallery, a private forest reserve, gardens and sun terrace, an outdoor pool with poolside seating areas, a full working spa and a small gym.

• The hotel offers a tour information desk and a laundry service.

About the room

All rooms have air conditioning, private outdoor terraces, WiFi, a TV, a telephone, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.

Room types available

Standard room

Accommodation in Arenal Volcano

Hotel Arenal Manoa

Included
Panorama, Hotel Arenal Manoa, Arenal
Llama Travel Customer Rating
Overall
89%
89%
Service
84%
84%
Location
90%
90%

Standard Hotel: This hotel offers excellent views of the Arenal Volcano. It has well-kept, lush gardens, a restaurant, snack bar, swimming pools, natural hot springs, jacuzzis and a spa. All rooms have a terrace, air conditioning and en-suite bathrooms. There is a walking trail leading to the hotel’s private farm, and other excursions to nearby attractions are offered from the hotel.

Why stay here? This is an excellent standard hotel with attractive gardens, good pools to relax in, and all rooms have views of the volcano.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge area, extensive gardens, outdoor pools with seating areas and poolside bars and a full service spa with a jacuzzi and natural hot springs. There is also private farm on site.

• The hotel offers room service, a tour information desk, luggage storage, laundry facilities and a gift shop/news stand.

About the room

All rooms are soundproofed and have air conditioning, free WiFi, a TV, a telephone, a safety deposit box, a coffee/tea maker, a mini bar, a hair dryer and en-suite bathrooms. Rooms also have private outdoor terraces with views of the volcano.

Room types available

Junior suite

Hotel Nayara

from {{420 | as_price}}
({{ 420 | as_price }} Single Supplement)
Hotel Nayara, Arenal
Llama Travel Customer Rating
Overall
94%
94%
Service
94%
94%
Location
97%
97%
Llama favourite accommodation

Superior Hotel: Set in beautiful tropical gardens, the hotel has a swimming pool, spa and restaurant. There are 40 rooms which are individual casitas, all beautifully appointed with a balcony and jacuzzi overlooking Arenal Volcano, free WiFi, air conditioning, en-suite bathroom and additional outdoor shower.

Why stay here? This is a truly fantastic hotel, possibly our favourite in Costa Rica. The grounds are lovely and the room balconies give amazing views of the Arenal volcano.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar, outdoor pools with a poolside bar and seating areas, extensive garden and a full service spa with a jacuzzi.

• The hotel offers room service, a tour information desk, luggage storage and laundry facilities.

About the room

All rooms have air conditioning, free WiFi, a TV, a telephone (international phone calls can be made), a safety deposit box, a coffee/tea maker, a mini bar, a hair dryer and en-suite bathrooms. There is also an outdoor shower (in addition to the one in the en-suite bathroom) and rooms have a wrap-around terrace with a jacuzzi and hammock.

Room types available

Deluxe casita room

Accommodation in Villa Blanca

Villa Blanca Cloud Forest Hotel

Included
Villa Blanca grounds

Standard Hotel: The Villa Blanca cloud forest hotel and nature reserve is lovely hotel offering a boutique experience in a stunning setting of isolated, undisturbed cloud forest. Designed to imitate a traditional mountain village, accommodation is offered in stand-alone casitas with en-suite bathrooms and living rooms, a wood-burning fireplace a mini-bar and complimentary coffee. There is an on-site spa, a restaurant and an adjacent bar.

Why stay here?  The hotel boasts an immaculate setting overlooking the surrounding cloud forest. It is the only hotel in the area so visitors can enjoy uninterrupted views of the pristine cloud forest.

Hotel facilities

• Restaurant and a bar 

• On-site spa

• All rooms have ceiling fans, fireplaces and there are no televisions in the rooms

About the room

Rooms are individual casitas with en-suite bathrooms, a small seating area and porch. They come with complimentary coffee and a stocked mini-bar.

Room types available

Superior casitas

Accommodation in Antigua

Hotel Posada Don Rodrigo

Included
Posada Don Rodrigo, Antigua
Llama Travel Customer Rating
Overall
83%
83%
Service
81%
81%
Location
95%
95%

 Standard Hotel: This 41-room hotel is in a colonial house with several pretty central courtyards. The traditional-style rooms are individually decorated and have en-suite bathrooms. The hotel has a restaurant and is located just two blocks from the main square in Antigua, very close to the beautiful Santa Catarina Arch.

Why stay here? The location of this hotel is unbeatable, so close to the main square and the Santa Catarina Arch. The central courtyards are lovely, and the restaurant has daily live traditional music.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant with nightly live music and dancing, and a massage service by appointment.

• The hotel offers room service, a 24-hour front desk, a safety deposit box at reception, a wake-up call service, luggage storage and laundry facilities.

About the room

All rooms have free WiFi, a TV, a telephone, a hair dryer and en-suite bathrooms.

Room types available

Garden or street view room

Hotel Casa Santo Domingo

{{80 | as_price}}
({{ 80 | as_price }} Single Supplement)
Casa Santo Domingo, Antigua
Llama favourite accommodation

Superior Hotel: This 129-room hotel is set in a beautiful converted monastery. The large, comfortable rooms are well appointed with en-suite bathrooms, and most rooms have fireplaces. This grand hotel has beautiful gardens, a museum, an outdoor pool, an excellent restaurant, a bar, and WiFi is available for a fee. The hotel is also located close to the heart of Antigua, and the main square is 15-minute walk or short taxi ride away.

Why stay here? We love the character of the old monastery, and a stay here really makes you feel a part of Antigua’s past. The facilities are very good, with lovely gardens and a nice pool.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge area, a terrace with an outdoor pool, a sauna and spa.

• The hotel offers room service, a 24-hour front desk, a wake-up call service, luggage storage and laundry facilities. There is also an ATM on site.

About the room

All rooms have WiFi, a TV, a telephone, a mini bar, a safety deposit box, a hair dryer and en-suite bathrooms.

Room types available

Estancia tradicional room

Accommodation in Lake Atitlan

Villa Santa Catarina

Included
Villa Santa Catarina, Lake Atitlan
Llama Travel Customer Rating
Overall
76%
76%
Service
82%
82%
Location
79%
79%

Standard Hotel: This charming 36-room hotel is situated on the shore of Lake Atitlán, only a 10-minute drive from the town of Panajachel. All rooms have private balconies and en-suite bathrooms. The hotel has a large swimming pool, restaurant, a bar, and free WiFi in the common areas.

Why stay here? This hotel has an excellent location close to the lake and also to the town. It’s a great place to enjoy the impressive views of the lake.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a lounge/bar, a terrace and garden and an outdoor pool.

• The hotel offers room service, a 24-hour front desk, a tour information desk and and laundry facilities.

About the room

All rooms have a TV, a telephone, a safety deposit box and en-suite bathrooms.

Room types available

Standard room

Hotel Atitlan

{{90 | as_price}}
({{ 80 | as_price }} Single Supplement)
Hotel Atitlan, Lake Atitlan

Superior Hotel: This hotel is located on the shores of Lake Atitlán, with lush gardens, a pool, jacuzzi, restaurant, a bar and WiFi available for a fee. The 62 comfortable rooms are well appointed with en-suite bathrooms and they all have private balconies. The hotel is built in the style of a colonial hacienda, and it is a 10-minute drive to the nearby town of Panajachel. The hotel has a large and beautifully maintained garden, with over 500 species of flora.

Why stay here? The standout features of this lovely hotel are the beautiful gardens and the breath-taking views of Lake Atitlán.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a bar, extensive gardens, an outdoor pool, a gym and a jacuzzi. There is also access to a private beach.

• The hotel offers a 24-hour front desk, boat tours, a gift shop and laundry facilities.

About the room

All rooms have free WiFi, a TV, a telephone, a safety deposit box, a hair dryer, en-suite bathrooms and a private balcony overlooking the lake or garden.

Room types available

Standard room

Accommodation in Flores

Hotel Villa Maya

Included
Hotel Villa Maya, Tikal
Llama Travel Customer Rating
Overall
71%
71%
Service
81%
81%
Location
76%
76%

Standard Hotel: This beautiful 56-room hotel is set among tropical gardens and is only a ten-minute drive from the jungle town of Flores. It is located in its own private reserve, and is on the shores of two lagoons. The comfortable rooms have air conditioning, balconies and en-suite bathrooms. The hotel has an attractive pool, restaurant, a bar and free WiFi in the common areas. The hotel is also a refuge for the conservation and breeding of white-tailed deer, scarlet macaws and peccaries.

Why stay here? As the hotel is set in its own private reserve, the area is very quiet, making it an ideal place to relax after a day exploring Maya ruins.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• There is a restaurant, a bar/lounge, gardens and terraces, two outdoor pools and two outdoor jacuzzis.

• The hotel offers room service, a 24-hour front desk, a tour information desk, luggage storage and laundry facilities. There are also a gift shop and the hotel offers currency exchange.

About the room

All rooms have ceiling fans, balconies, a telephone and en-suite bathrooms.

Room types available

Standard room

Hotel Las Lagunas

{{300 | as_price}}
({{ 300 | as_price }} Single Supplement)
Las Lagunas Boutique Hotel, Flores

Superior Hotel: Las Lagunas Boutique Hotel is a 19 room hotel which sits on a lagoon in 200 acres of indigenous rainforest, close to the town of Flores. It has a secluded location with excellent amenities and great views. All rooms are water-facing, with elegant decor and architecture which is sympathetic to its surroundings.  

Why stay here: Las Lagunas' location makes provides the perfect escape from the bustle of urban areas, but still has plenty of amenities to ensure you are well catered for in every respect. 

Hotel facilities

  • free wifi in the lobby, rooms, restaurant, pool and snack bar areas

  • laundry service

  • on-site archaeological museum

  • safety boxes in all rooms

About the room

All rooms are waterfront suites boasting ensuite bathrooms, large double beds and a decks with private jacuzzis. There is also a mini bar, air-con and satellite tv in the rooms.

Room types available

Waterfront suites

 

 

Accommodation in Guatemala City

Hotel Barcelo

Included

Standard Hotel: Located 2.5 kilometres from Guatemala City airport, this hotel is a convenient base when taking a morning flight. The hotel is well-appointed with an outdoor pool, gym, massage room, three restaurants and two bars. The comfortable rooms have air conditioning and en-suite bathrooms.

Why stay here? A very convenient base in which to stay when you a returning to Guatemala City for an onward flight. During your short stay here you might not have time to explore the city or surrounding area, but the hotel has a good range of facilities to enjoy and the rooms are well-equipped.

Hotel facilities

• WiFi is available in public areas for a fee.

• There are three restaurants, two bars, a heated outdoor pool, a sauna and steam room, a massage room, a beauty salon, a gym and fitness classes.

• The hotel offers 24-hour room service, a 24-hour front desk, a tour information desk, luggage storage, gift shops, laundry facilities and a currency exchange.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a telephone, a safety deposit box, a mini bar, a hairdryer and en-suite bathrooms.

Room types available

Standard room

Hotel Westin Camino Real

{{50 | as_price}}
({{ 30 | as_price }} Single Supplement)

Superior Hotel: This grand hotel close to Guatemala City airport offers a heated outdoor pool, Jacuzzi, tennis and squash courts, gym and massage treatments. There is a restaurant, cafe and bar. The well-appointed rooms are decorated in a traditional style, with en-suite bathrooms.

Why stay here? Conveniently located close to the airport and ideal for short stays before an onward flight. The hotel offers a wide range of facilities and the rooms are excellent.

Hotel facilities

• WiFi is available in public areas for a fee.

• There is a restaurant, a coffee and cake shop, a bar, a heated outdoor pool, a steam room, a jacuzzi and racquet courts.

• The hotel offers room service, a 24-hour front desk, luggage storage, gift shops, laundry facilities, currency exchange and an ATM machine.

About the room

All rooms have air conditioning, WiFi for a fee, a TV, a safety deposit box, a mini bar, a hairdryer, bath robes and en-suite bathrooms.

Room types available

Deluxe room

Accommodation in Panama City

AC Hotel by Marriott

Included

Standard Hotel: The AC Hotel by Marriot boasts a classic modernist aesthetic with warm colour tones throughout. Located in the heart of Panama City, it is close to the historical Old Town, as well as many restaurants and shops. Rooms here light thanks to floor to ceiling windows, and have en suite bathrooms. There is a restaurant, bar, fitness center and rooftop pool and bar area.

Why stay here: The hotel is centrally located with good amenities and service.

Hotel facilities

• WiFi is available in public areas and is free of charge

• Restaurant and a bar

• Rooftop pool and bar

About the room

All rooms have wifi, floor to ceiling windows and marble en suite bathrooms.

Room types available

Standard room

Central Hotel

{{120 | as_price}}
({{ 120 | as_price }} Single Supplement)
Central Hotel, Panama City

Superior Hotel: The Central is located in the heart of Casco Viejo, Panama City’s Old Town. As Panama City’s first hotel, it is steeped in history and offers plenty of character. Rooms are simple and stylish, offering great comfort. There is a rooftop pool and lounge bar, 2 sophisticated restaurants, a fitness center, beauty salon and complimentary wifi.

Why upgrade: The hotel is bright and characterful with a great location in the Old Town.

Hotel facilities

• WiFi is available in public areas and is free of charge.

• Two restaurants and a rooftop lounge bar

• Beauty salon, pool and fitness center

About the room

Rooms are light, stylish and comfortable with thoughtful Panamanian touches. Bathrooms are en suite and there is a stocked mini bar, coffee maker, a digital safe win each room.

Room types available

Standard room

Excursions

Excursions Package

Guatemala and Costa Rica Excursion Package Save £76

Take the Colonial Antigua, Chichicastenango Market, Maya Yaxha, La Paz Waterfall Gardens & Coffee Plantation, Hanging Bridges & Tabacón Hot Springs, Villa Blanca Day & Night Cloud Forest excursions together for a discounted price.

from £449

La Paz Waterfall Gardens & Coffee Plantation

£140
La Paz Waterfall Gardens, Costa Rica
Llama Travel Customer Rating
82%
82%

This full day excursion takes you on a tour of a coffee plantation, where you'll learn about the coffee production process from bean to cup, as well as enjoy the views of the sprawling coffee bushes at the foot of the Poas Volcano. After lunch visit the La Paz Waterfall Gardens, where you will come to understand the true bio-diversity of Costa Rica. Walking the trails through the cloud and rainforest reveal wide varieties of birds, butterflies and plants, as well as the beautiful waterfalls which give the gardens their name.  

Full Description:

A full day excursion begins visiting Doka Coffee Plantation, which nestles in the foothills of the Poas Volcano. Here you take a tour of the farm, where some of the finest coffee in the world is produced. Learn about the process of producing coffee as you walk through the coffee bushes and visit the roastery. You'll gain an understanding of exactly how the coffee fruit on the bushes become the hot drink in your mug. After lunch, continue to La Paz Waterfall Gardens, a private reserve consisting of cloud forest, rainforest and agricultural land in the process of rehabilitiation. The gardens' attractions are wide reaching, from the beautiful waterfalls, to the wide variety of birds and the butterfly observatory. Walking along the reserve's nature trails offers a great introduction to the nature of Costa Rica.

Hanging Bridges and Tabacon Hot Springs

£100
Tabacon Hot Springs, Costa Rica
Llama Travel Customer Rating
84%
84%

This two part excursion visits the Arenal Hanging Bridges after lunch, allowing you to experience the rainforest from a different perspective on a network of trails and suspension bridges. Keep your eyes open for birds, monkeys and sloths peeking out from the amongst the tree tops. In the late afternoon, soak in the beautiful hot volcanic pools and rivers of Tabacón thermal springs - a realxing end to the day, before enjoying a buffet dinner.

 Full Description:

Set off after lunch for a two-hour visit to the Arenal Hanging Bridges, where you follow a trail through the rainforest including a series of hanging bridges, allowing you to explore the canopy of the forest. There are 3.2km of trails and 16 bridges up to 100 metres long. The varying heights of the bridges provides you with a glimpse into life at different levels of the forest, from the treetops to the flowers and the frog pools, bird life and insects. Your naturalist guide explains how the forest's ecosystems work. There are also wonderful views of Arenal Volcano from the park.

From the Hanging Bridges, you are taken to the beautiful Tabacón Hot Springs, which consist of many large and small pools of mineral waters, heated by Arenal Volcano, and set in tropical gardens. Rainwater enters the earth through fissures on the surface and is then heated by magma found in the earth's core. Hot springs provide many benefits stemming from various chemical, physical and biological effects, the most notable is relaxing tense and tired muscles. Hot water rivers, between 27ºC and 42ºC, run throughout the grounds, forming natural waterfalls and pools, some secluded, where you can bathe. You can enjoy the hot springs as day turns to night before having a good buffet dinner overlooking the gardens.

Rio Celeste Waterfal Hike

£50

Rio Celeste is a striking sight if ever there was one: a beautiful waterfall cascading down into a turquoise blue river. This full day excursion takes you on a two kilometre hike through the rainforest of the Tenorio Volcano National Park to the viewpoint over the Rio Celeste waterfall. It ends with a delicious lunch at the Rio Celeste Hideaway, before returning to your hotel in the afternoon.

Full Description:

Set off in the morning on a drive to the Tenorio Volcano National Park, where the trail to the waterfall commences. This section of the park is primarily rainforest, home to lush vegetation, including endemic flora like bromeliads and orchids, and a wide range of birds and monkeys, among other species. With so much to feast your eyes on, you will hardly notice the time passing and before you know it, you will be approaching the waterfall.

Theories abound as to what gives the river its colour, from the engaging myth that god dipped his brush into the river while he was painting the sky, to more scientific explanations. The prevailing theory points to the volcanic mineral-coated rocks at the bottom of the river which react with the sunlight to produce the impression of azure water.

Either way, it is a sight to behold and well worth the effort of the walk. From the viewpoint, walk back to the park entrance and travel onwards to lunch at a nearby scenic restaurant, before returning to the hotel in the late afternoon.

Villa Blanca Day & Night Walk

£60

On your first evening at Villa Blanca, step into the mountain cloud forest at the edge of the hotel property, following established trails through the reserve. Observe nocturnal creatures emerging, and experience the intensified forest sounds and fragrances as your senses become more attuned to the darkness. The following morning, experience the contrast of the cloud forest during the day. Get up close and personal with birds, monkeys, amphibians and insects in their natural, colourful habitat. 

Full Description:

After settling in to the hotel, set off on a two hour walk along the reserve trails at night with a qualified naturalist guide. It is notable how different the cloud forest feels at this time. Certain birds and monkeys which dominate the soundtrack during the day will be sleeping, replaced by the choruses of nocturnal species. Furthermore, certain plants are more active at night, blooming and releasing scents only after the sun has gone down. For this reason it is not only the sights and sounds of the forest that change, but the smells too. Return to the hotel in the late evening.

The next morning, begin the day with a two hour walk through the cloud forest reserve, looking for varied birds and wildlife from myriad bird species like toucans and hummingbirds, to monkeys and sloths. Your naturalist guide will point out these species to you, as well as the many species of orchids, bromeliads and other plants which inhabit all levels of the forest. Return to the hotel to enjoy the afternoon at leisure.

While each individual part of this excursion is wonderful, it is truly special to be able to witness how the cloud forest changes, revealing a different side of itself depending on the time of day.

Colonial Antigua

£70
Antigua, Guatemala
Llama Travel Customer Rating
73%
73%

Antigua’s colonial architecture is amongst the most impressive in all of Latin America and this half-day excursion takes you to some of the UNESCO World Heritage Site’s most interesting structures, including the iconic yellow Santa Catarina arch which famously stands before a shrouded volcano.

Full Description:

This three-hour guided tour takes you around the centre of colonial Antigua, one of the most beautiful and picturesque cities in Central America. You start in the main square, visiting the vast ruins of the cathedral of Santiago. Then carry on to the beautiful church of La Merced and continue to the impressive Convent of the Capuchins with peaceful gardens and arch-lined courtyards. Then walk along the pretty streets, under the picturesque clock tower of Santa Catarina.

Chichicastenango Market

£75
Chichicastenango, Guatemala
Llama Travel Customer Rating
73%
73%

Taking this excursion will have you fully engrossed in one of Latin America's most vibrant markets.  Your guide will take you to San Tomas Church, site of ancient rituals, and lead you through the maize of market stalls before enjoying lunch together in a local restaurant. After lunch its time to explore the stall-filled cobbled streets in more depth as you get the chance to do some independent souvenir shopping. 

Full Description:

Setting off after breakfast, you drive through the lush Guatemalan countryside for around an hour, arriving when the market is in full swing. Chichicastenango is one of the most vibrant and engrossing markets in Latin America, where local residents in colourful traditional dress sell flowers, handicrafts, textiles, fruits, vegetables and grains on the narrow cobbled streets and the church steps. You have a brief tour of the village, including a visit to the Santo Tomas Church, where the local Maya-Quiché people honour their gods through ancient customs and rituals. After lunch in a local restaurant, you have some free time to explore independently before returning to Lake Atitlán, arriving in the mid-afternoon.

Maya Yaxha

£80
Maya Yaxha, Guatemala
Llama Travel Customer Rating
86%
86%

Travel close to the Belize border and deep into the heartland of the ancient Maya civilization on this excursion to Maya Yaxha. Less visited and less grandiose than its brother Tikal, what makes Yaxha unique is its picture perfect backdrop of two large lagoons, and the stunning views across the jungle from atop its largest temple.

Full Description:

This excursion takes you to a less-visited Maya site, close to the border with Belize. Yaxha was an important civic and ceremonial site during the Maya Classic Period, and was occupied from 600BC-900AD. In recent times several of the complexes have been cleared, the most famous being the North Acropolis. Take a guided tour of the ruins, before exploring independently. The site has stunning views from its hilltop setting over beautiful lagoons (Yaxha means turquoise water) and the surrounding jungle. Like at Tikal, it is possible to climb several of the temples for extra-special views. Afterwards, have lunch at a local restaurant located outside the park, before returning to Flores in time for your evening flight. The journey to and from Yaxha is mainly on a paved road; however, some sections are unpaved and can be bumpy.

Partial Panama Canal Transit

£180

Having seen the canal from the shore, why not take a boat ride passing through the locks to experience first-hand how the canal system functions. On this half day excursion, your vessel sets sail from the Flamenco Marina and heads towards the entrance of the famous Panama Canal, allowing for great views along the way. Mooring lines are secured to the boat before entering the canal, and then electric locomotives pull it along. The excursion ends in Gamboa, a town up the canal from Panama City, whence passengers are transferred by road back to Panama City. Lunch is enjoyed on board. Please note that this excursion is available most Fridays and Saturdays. Please ask for details.

Full Description:

The day begins early in the morning, when you are collected from your hotel and transferred to the Flamenco Marina, where you board the boat that will take you through the Panama Canal. Leaving the Marina behind as the vessel sails into the gulf, reveals great panoramic views of Panama City’s skyscrapers, the iconic Bridge of the Americas, and the multitude of local and international ships dotting the gulf’s waters. 

Upon entry to the canal, the vessel you are on will be attached to electric locomotives called “mules”, which move up and down the canal system on tracks, keeping the boats and ships aligned as they pass from the Pacific to the Caribbean and vice versa. The first lock you come to is the Miraflores Lock. Once the water reaches the appropriate level, the lock gates open and the boat can pass into the next basin, sailing onwards through the Miraflores Lake to the Pedro Miguel Lock, where the water level rises nine metres! From there, the canal passes under the Centennial Bridge and then narrows into a thin, straight waterway. At this point one can sit back and enjoy the ride, taking in the surrounding scenery, until the vessel reaches the Culebra Cut, where the Chagres River intersects the canal, and the journey starts to meander along the waterway, with lush green hills dotting the horizon. Shortly afterwards you will reach Gamboa, where you will disembark the boat for a transfer back to your hotel in Panama City. 

A buffet lunch is provided on board.

Please note that this excursion is available most Fridays and Saturdays, and is sometimes done in reverse, starting in Gamboa and ending at the Flamenco Marina.

2018

Thu 22 Nov - Wed 12 Dec Price £3498 SAVE £300 £3198 Single supplement Price £800 Book Now

2019

Holiday Information

All the practical information you need regarding your trip to Latin America is found here. From how to prepare before you leave and travelling to your destination, to advice on travelling within your country of choice.

About your Holiday

  • Prices listed are per person and based on two persons sharing a room and include all flights from the UK and within Latin America, service of guides and reps (please note that tips are not included), accommodation and all transfers and excursions listed in the itinerary. Where applicable, entrance fees, taxes and charges are included in our prices at the rates advised to us at the time of preparation. An adjustment will be made to your price if any of these change before your holiday. UK airport taxes are included, however, departure taxes on some flights within and leaving Latin America are not included. These must be paid in cash at the airport. Currently, this applies to Guatemala: US$3 international and domestic flights. Travel insurance is not included.

  • All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Booking Conditions

    1. Your contract

      Your contract is with Llama Travel Limited, registered in England and Wales, number 4370517. The following conditions will apply to your booking and form part of your contract. They cannot be varied and should be read carefully. A contract will exist when we accept your booking and issue our confirmation invoice. The contract and all matters arising from it shall be governed by English law and be subject to the exclusive jurisdiction of the English courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a Llama Travel holiday. Llama Travel holidays are not for resale.

    2. Deposits and final payments

      A deposit of 10% of the holiday cost is required (15% for Brazil holidays). On some occasions a higher deposit is required, we will advise you if this is necessary. When this is received, we will issue a confirmation invoice. The balance of the payment must be paid 90 days before departure. If the booking is made less than 90 days before departure, full payment must be made when booking. On some occasions, earlier balance payment may be required to secure flight seats or other services. In order to secure your holiday arrangements in some cases, we may ask for a payment in advance before we can reserve the appropriate services. This payment is not refundable if you subsequently decide not to proceed with the booking. You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept credit cards for balance payments. We are unable to accept cash.

    3. Our prices

      Prices are based on the latest known information at the time of preparation – 4 Jun 2018 (£1 = US$1.34, Brent Crude oil $77 per barrel) but can go up or down. Before making a booking, please call us to check the correct up to date price of your chosen holiday.

      Once you have made a booking and we have issued our confirmation invoice, your holiday price can only be varied due to a significant increase in charges, fees, taxes, or similar items as a result of governmental action.

      The following taxes, entrance fees and charges are included in our prices. An adjustment will be made to the price of your holiday if any of these changes before your holiday:

      UK air passenger duty (APD):

      • £78
      • for business class, APD rates are higher.

      Entrance fees:

      • Galapagos National Park $120;
      • Machu Picchu $50;
      • Inca Trail and Short Inca Trail $80;
      • Cusco Tourist Ticket $45;
      • Perito Moreno US$30;
      • Iguazu Falls (Brazil) US$30;
      • Iguazu Falls (Argentina) US$30;
      • Torres del Paine US$35.

      We have been advised that the Galapagos National Park entrance fee may increase, but this has not been confirmed.

      The VAT rate for holidays outside the EU is zero. Except for increases in entrance fees or tax increases, such as in APD or VAT, we will not surcharge you.

    4. Alterations or cancellations by you

      If you wish to alter your holiday arrangements before departure, we will do our best to help. An administration fee of £25 per passenger will be charged, together with any additional costs incurred as a result of the change. If you make any alterations within 60 days of departure, we may treat this as a cancellation, and apply cancellation fees. Scheduled airlines treat name changes as a cancellation and rebooking; any alteration is likely to incur a 100% cancellation charge. Please make sure that all names you give us are spelled exactly as they appear in passports.

      It is not normally possible to make alterations after commencement of travel. If you do wish to make alterations during your holiday, cancellation fees for services booked may apply. Refunds cannot be made for any unused accommodation, services or transport.

      If you wish to cancel your holiday, you must let us know in writing. The following cancellation charges apply:

      Days before departure when you notify usPenalty
      90 days or more Loss of deposit
      61 to 89 days 25% of holiday cost, or deposit if higher
      31 to 59 days 60% of holiday cost (75% for Galapagos holidays), or deposit if higher
      30 days or less 100% of holiday cost

      If the balance payment is required earlier than 90 days before departure, this will normally be non-refundable in the event of cancellation.

      In addition, where one person in a party cancels and others still wish to travel, single room supplements will be payable if this results in single rooms being used.

      We recommend that you take out full travel insurance with cover against cancellation penalties, including in the event of force majeure; see section 6 below.

    5. Alterations or cancellations by us

      We make careful arrangements with airlines, hotels and service operators to ensure that we are able to provide you with the holiday as described. However, in exceptional cases, it may be necessary to make changes to your holiday arrangements (including airlines, flights, accommodation, transport or services) due to circumstances beyond our control. Flight times are given only as indications, and finalised times will be shown on your tickets.

      When changes are necessary, we will do our best to ensure that they do not affect your holiday. If, before you depart, a major change is necessary (defined as a change of itinerary so that you are no longer able to visit a destination where you are scheduled to spend one or more nights or an appropriate alternative destination, or a change of accommodation to a lower standard or category affecting a significant part of your holiday) or if we have to cancel your holiday, we will contact you and offer you the choice of:

      • accepting the changes to your holiday;
      • purchasing another available Llama Travel holiday; or
      • cancelling your holiday with a full refund.

      If we have to cancel or make major changes to your holiday less than 60 days before departure, other than in the event of force majeure (see section 6 below), you will also be entitled to compensation at the following levels:

      When notifiedCompensation per person
      43 – 60 days before departure £50
      29 - 42 days before departure £100
      15 - 28 days before departure £150
      0 - 14 days before departure £200
    6. Alterations or cancellations by you or us in the event of force majeure

      If we have to make major changes to, or cancel, your holiday in the event of force majeure, we will contact you and offer you the above choices. However, compensation will not be paid.

      If, in the event of force majeure, we are still able to operate your holiday but you wish to cancel, please contact us to discuss the options. We will endeavour to recover from suppliers, and refund to you, monies paid for your holiday, but where we are unable to do so, you may be able to claim for irrecoverable costs from your travel insurance.

      Force majeure events include war, threat of war, civil unrest or strife, decisions by governments or governing authorities, epidemic, natural disasters, fire, bad weather, terrorist activity, nuclear disaster, industrial disputes, technical or maintenance problems with transport, changes of timetables of airlines, or other causes beyond our control.

    7. Our responsibilities to you

      Llama Travel is dedicated to ensuring that your holiday is as described. If a part of your holiday is not provided as promised, please inform us at the time. If this affects the reasonable enjoyment of your holiday, we will pay compensation appropriate to the circumstances, limited to a maximum of three times the price of the service concerned. If you do not inform us at the time, Llama Travel accepts no responsibility for the situation as we will not have been given the opportunity to rectify the problem.

      Llama Travel accepts responsibility for illness, personal injury or death caused as a direct result of the direct acts and/or omissions of our employees, agents, suppliers or sub-contractors while acting in the course of their employment to provide services or arrangements for your holiday that you have booked with us in the UK. We do not accept responsibility for illness, personal injury or death where there has been no fault of our employees, agents, suppliers or sub-contractors, or as a result of taking part in any activity which does not form part of the holiday booked through us in the UK. Where illness, personal injury or death arises in the course of air travel, rail travel, sea travel or hotel accommodation, the amount of compensation you may receive is limited in accordance with the provisions of any International Convention. If illness, personal injury or death is suffered as a result of taking part in an activity where a third party is involved, we shall, at our discretion, offer advice and assistance to aid in the resolution of the issue, provided you inform us within 90 days of the occurrence. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total. If you are able to make recovery of these costs whether from the third party or from a policy of insurance, you may be asked to refund our outlay.

    8. Your responsibilities

      Clients are responsible for ensuring that all immigration and health requirements are fulfilled, for obtaining travel documents, including passports, visas and vaccination certificates, and for ensuring that these are all in order, including for any intermediate stops on international flights. If the name on your airline ticket does not match that on your passport, you must inform us as soon as you receive the ticket.

      We require your passport details to issue some tickets. If these change after you have given them to us, you must inform us.

      It is your responsibility to behave in a responsible, restrained and sober manner when dealing with local authorities, fellow travellers and our representatives.

      By taking a Llama Travel holiday, you agree to accept the authority and decisions of our employees and representatives. If, in the opinion of such people, your behaviour or health before the departure of a tour is likely to threaten the safety, comfort or progress of that tour, then you may be excluded from the tour without refund or compensation. It is your responsibility to obey local laws, otherwise you may be excluded from the holiday and we will cease to have any responsibility for you.

      Please bear in mind that travel in Latin America is not the same as travel in the UK, and minor inconveniences and delays may arise due to weather conditions, strikes, demonstrations, the poor state of roads or for other reasons. By travelling with Llama Travel, you are implicitly accepting this part of the Latin American way of life.

    9. Flights

      We have no control over international or national air carriers, and therefore schedules may change or flights be delayed due to no fault of our own. We will do all we can to ensure the smooth flow of all your transport connections, but it is your responsibility to check exact times of flights and reconfirm these. This is particularly important for internal flights within Latin America, which can be rearranged at short notice. Llama Travel accepts no responsibility for the consequences of flights missed due to the client’s failure to reconfirm.

      When you travel with an airline, the Conditions of Carriage of that airline apply, some of which will limit or exclude liability. These conditions are the subject of International Agreements between countries.

      Flying to Latin America involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time and to check in for your international flight, and to change aeroplanes if necessary at intermediate airports. If you wish to sit in a specific seat or section of the plane, or wish to sit with other people on the flight, it is recommended that you check in early or check in online. It is sometimes possible to reserve seats directly with the airline by telephone or online prior to travel.

      Airlines do not allow more than one booking per passenger on a flight and may cancel seats if they are held by more than one operator. Clients are responsible for ensuring they are not holding flights with another operator.

    10. Baggage allowance

      Most scheduled airlines have a baggage allowance of 20kg per passenger. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

    11. Insurance

      You must have adequate insurance provision to cover the cost of assistance, including emergency repatriation, in the event of illness or other problems occurring during your holiday.

    12. Complaints

      If you have any complaints about your holiday arrangements when you are abroad, please bring these to the attention of our local representatives who will do all they can to ensure a swift and satisfactory resolution. Problems can usually be sorted out by talking to the supplier concerned (e.g. hotel) and our local representatives or by informing us directly. If this is not done, Llama Travel accepts no responsibility for the situation, as we will not have been given the opportunity to rectify the problem. If you do not inform us, your consumer rights to compensation may be affected. If you have tried and failed to rectify the situation whilst abroad, please send us your complaint in writing within 28 days of returning to the UK. We will then follow up your complaint. Communication with Latin America is often slow, so we may not be able to resolve the situation as quickly as you would like.

    13. Financial protection

      When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

      We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

      If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    14. Brochure and website information

      The information in our brochures and on our website is, to the best of our knowledge, correct at the time of going to press. However, details of flights or hotels may vary during the lifetime of a brochure. These changes will be reflected on our website where possible.

      The copyright on all material in our brochures and on our website, including text, photographs, maps and layouts is held by Llama Travel Limited. No part of these publications may be reproduced, stored or transmitted in any way without the prior written permission of Llama Travel.

    15. Data Protection

      The information we ask you to provide, including personal information about you and members of your party, is necessary for us to arrange and operate your holiday. By booking a holiday with us, you agree to our processing this information, including, where appropriate, its transfer outside of the EU.

    16. Package Travel Regulations
      Llama Travel Bookings comply with the UK Package Travel and Linked Travel Arrangements Regulations 2018. UK Package Travel Regulations

How to Book

  • To book a holiday or discuss your requirements, please call us on 020 7263 3000. We can usually confirm availability immediately, but may need to check with a supplier first.

  • You can pay your deposit by bank transfer, cheque, standard UK debit card or non-premium UK personal Visa / MasterCard credit card. Balance payments can be made by bank transfer or cheque. We do not accept credit cards for balance payments. We are unable to accept cash.

Guatemala

Before you Go

  • Visas are not required in advance for British citizens for any Llama Travel destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate: Guatemala (020 7351 3042). You need a full 10 year passport valid for 6 months after your return to the UK. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.

    If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

    To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  • You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents in Latin America will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.

  • The temperatures in Guatemala can vary significantly depending where you are visiting. In the jungle lowlands of Tikal, daytime highs of over 35°C are possible. In the highlands of Lake Atitlán, temperatures at night can drop to lower than 10°C. Therefore, a variety of clothing, suitable for hot and cold weather is advisable. Rain is possible throughout the year, and can be heavy, so waterproofs are also recommended. Insect repellent is advisable, especially for jungle areas.

    Electricity in Guatemala is 110V, and plugs are of the flat two-pin type.

    We recommend you carry a copy of your passport with you at all times.

    Please bring any medication you may require from the UK.

    You can bring whichever luggage you feel most comfortable with: suitcases, soft bags and rucksacks are fine.

  • Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

  • Some countries in Latin America have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.

Health & Fitness

  • For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.

  • Please consult your GP or a travel clinic about health and vaccination requirements. The NHS website www.fitfortravel.nhs.uk gives good advice about travelling in each country.

    The Petén region, where Tikal is located, is low-lying so vaccinations against some tropical diseases are recommended. Malaria precautions are usually recommended when visiting this area. Most insect bites can be prevented by wearing long sleeved tight woven shirts, long trousers and using repellent on exposed skin at all times. Please consult your GP or a travel clinic for up-to-date medical advice on visiting the Petén region and for complete information on malaria protection.

    There have been reports of the Zika virus, a mosquito-borne virus, in various Latin American countries. Please check www.fitfortravel.nhs.uk for latest advice regarding this. If you are pregnant, or planning on becoming pregnant, it is recommended that you speak to a medical professional prior to travel.

    When visiting Latin America, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

    Much of Guatemala is at mid - high altitude. Most people who travel not suffer major problems. However, shortness of breath is possible and we advise you to take things calmly during your first day or so at altitude. Additionally, some Llama Travel customers have reported beneficial effects of the herbal remedy Ginkgo Biloba. Many of the places you visit require some walking uphill. Please bear in mind that the altitude means this is more strenuous than equivalent length walks in the UK. If you think you may suffer due to the altitude, please consult your GP before travelling.

    If you have any health problems on holiday, please speak to our local agents or hotel staff. They will arrange for a doctor or hospital if necessary. Illnesses caused by altitude can be serious. If you do experience any problems, please seek appropriate medical attention.

Getting there

  • A holiday in Latin America inevitably means long haul flights, and at least one overnight sector. Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare.

    You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Opinions change over time, but in the past year, Llama Travel customers’ preference was for Air France, KLM, British Airways and Virgin, followed by United and Iberia. Flights are sometimes operated by another airline in the appropriate airline alliance.

  • Most airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.

  • You can upgrade to business class or premium economy on most airlines. Prices start from £199 each way for Premium Economy and £699 each way for Business Class. Call us for prices for the route and airline you are interested in.

    Premium Economy
    British Airways World Traveller Plus, Air France Premium Voyageur and Virgin Premium Economy seats are available. These provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.

    KLM, Iberia and United offer standard economy class seats with extra legroom for additional cost. KLM seats can be booked through Llama Travel. United and Iberia seats can be reserved with the airlines one month prior to departure.

    Business Class
    British Airways Club World has seats which convert into full flat beds and have a privacy screen.

    Iberia Business Plus between Madrid and Latin America offers seats which convert into flat beds. Between the UK and Madrid, seats are usually the same as in economy class.

    KLM World Business Class offers seats that recline to 150 degrees (to Quito) or 170 degrees (to Lima). Between the UK and Amsterdam, seats are usually the same as in economy class.

    Air France Affaires Class offer seats which convert into virtually flat beds. Between the UK and Paris, seats are usually the same as in economy class.

  • Most scheduled airlines have a baggage allowance of 20kg per passenger, especially when taking internal flights within Latin America. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

  • Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.

    We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.

    For flights within Latin America, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.

    It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot always guarantee specific seats.

  • All people flying to the USA, even if only in transit to Latin America, must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the USA and, at best, a last-minute and probably expensive re-routing avoiding the USA. It is important, therefore, that you follow these procedures carefully.

    As your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.

    If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page.

    Additionally, if the passport was issued, renewed/extended between October 26, 2005 and October 25, 2006 it must contain a digital photograph. If the passport was issued, renewed/extended on or after October 26, 2006, it must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.

    Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.
    If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.

    If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: http://london.usembassy.gov/vwp3.html

    Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.

    ESTA Visa Waiver Program - **** Action by you may be required ****
    The US State Department has introduced a mandatory electronic system to help speed up the US immigration process for travellers on the Visa Waiver Program. All Visa Waiver Program travellers must fill in a form on the US State department website. This can be found at (https://esta.cbp.dhs.gov). Please enter this into the address bar on your web browser. There is a $14 charge per person to apply for this. DO NOT search for this website via a search engine, such as Google, as it will take you to an incorrect website. Although this can be filled in up to 72 hours before travel, we recommend that you fill in this form as soon as possible so any issues can be identified immediately. To apply please scroll to the bottom of the green area and press the apply button on the left hand side of the page. Please make sure that this form is filled out for all the passengers on your booking. If you require more detailed instructions, please visit www.LlamaTravel.com/ESTA.

    If you do not qualify for the Visa Waiver Program, or if your passport does not meet the relevant criteria, then you will require a US visa before you travel. Even if you are given authorization on the ESTA website, some travellers may not be eligible to enter the United States visa free under the Visa Waiver Program. If in doubt, please consult the US embassy website.

    Advanced Passenger Information - **** Action by you is required ****
    The US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight. This is in addition to the information to be submitted for the Visa Waiver Program which you may have already completed. Please visit our website where you will find details on how to submit this information using the airlines website. www.LlamaTravel.com/USAPI.

    Please complete this procedure as soon as possible. If your passenger information is not entered into the flight booking we are unable to issue your flight tickets. This may result in your flight booking being cancelled and high charges being incurred.

  • If you would like to break your journey to or from Guatemala and add a stopover to your holiday, this may be possible.

    Depending on which airline you choose, stopovers may be possible in Miami, New York, Houston, Madrid, Amsterdam or Paris.

Travelling in Guatemala

  • All hotels include breakfast, and other meals are included on some tours and excursions. However, generally, you will need to arrange your own lunches and dinners. We recommend budgeting approximately US$15 – 20 for a meal, although many restaurants have excellent value set lunches for less than this. Hotel restaurants, especially in superior hotels, can be more expensive.

    Bar prices are similar to the UK and a small bottle of beer usually costs around US$2-3 in a hotel bar. This can be higher in more remote areas.

    If you are planning on arranging any activities locally, these can be expensive. These can usually be paid for by credit card.

  • Antigua, Guatemala’s most popular city, has many good restaurants with a wide range of national and international cuisine. Many of the best restaurants are located close to the Parque Central. One of the staples of Guatemalan food is the maize tortilla. The Guatemalan tortilla is smaller and thicker than the Mexican tortilla and you will find them served with many meals. Modern day Guatemalan cuisine also tends to combine old Maya food such as maize, beans, squashes, potatoes with the influence of Spanish food such as greater amounts of meat and European vegetables.

    Chichicastenango (or Chichi as it is commonly referred to as) is a famous market town in the Guatemalan highlands. Chichicastenango hosts a twice weekly market (Thursdays and Sundays) with villagers coming from far and wide to sell their wares. The market usually starts from about dawn and lasts until 3pm. The market these days also caters for tourists and there are many stalls selling souvenirs such as masks, paintings and textiles. The market however is still widely used for trading goods between local people with the food market being particularly impressive. Chichicastenango is also home to the Santo Tomas church which was built in 1545 and is located at the heart of the market. The church itself is renowned for its half catholic and half Maya rituals which take place inside. Priests still use the church for their rituals, and it is common to see candles and incense burning inside the church. The church has 18 steps leading to it, and these represent the 18 months of the Maya calendar.

    Due to Lake Atitlán’s popularity with tourists, there is a wide range of restaurants serving international and local food in Panajachel. The town of Flores, closest town to the Tikal ruins, also has a wide selection of restaurants. Some serve wild game; almost all of this has been taken illegally from reserves, so please do not order this.

  • The currency in Guatemala is the Quetzal (approximate exchange rate: GTQ8 = US$1). Travellers should take local currency or US dollars and not UK sterling, which is not widely accepted in any form. Credit and debit cards (Visa, MasterCard, Cirrus) can be used in many shops and restaurants, and can also be used to withdraw money from cash machines. There are cash machines in the centre of town in Antigua, Panajachel, Flores and Guatemala City. When changing US dollars into local currency, always use a reputable place to change: banks, hotels or exchange shops. Do not change money on the street if you can avoid it. If taking travellers cheques, a high commission may be charged, especially if changing directly into dollars. Some hotels do not change travellers cheques so you may need to change them in a bank or exchange shop, therefore, please bear in mind opening hours.

    It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary, however, we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.

  • If you receive good service, you may want to leave a tip. This is completely at your discretion. For general excursions, if you want to tip guides, US$3 – 5 per person per day is usual if you are in a group. Approximately US$2-3 is usual for drivers or transfer staff. 10% is usual in restaurants. Please give any tips directly to the person you would like to tip to ensure that they get it.

  • Latin America is relatively safe to visit, and most people experience no problems during their stay. However, as is the case anywhere in the world, crime can be a problem. Tourists are often seen as being wealthy, and can therefore appear attractive targets to criminals. To minimise the risk to yourself, use common sense. Do not walk around with obvious signs of wealth, such as wearing expensive looking jewellery or with cameras round your neck. Keep passports and valuables in your hotel safe. When in restaurants, always keep bags (especially if they contain valuables) close to your person and out of sight. Do not walk down empty streets, especially after dark.

    By taking sensible precautions, you should have a completely troublefree holiday.

    Please use the safe in your hotel room to store your valuables, if this is available. If there is not a safe in your room, there will usually be a safe in reception where you can store valuables.

    Making sure that you stay safe during your holiday is very important. We bear this in mind when selecting hotels, but please understand that standards of health and safety in Latin America are often not as high as they are in the UK. Enclosed is a sheet with some useful advice on health and safety produced by LATA (the Latin American Travel Association). Please take the time to read this before you travel. Take extra care if you are travelling with children.

  • In many destinations, you can arrange adventure activities. If you are interested in taking any of these, please make sure you are covered by your travel insurance. Llama Travel does not arrange any adventure activities directly and we cannot verify the safety measures of any local operators.

  • To phone the UK from Guatemala, dial the international dialling code for the UK (0044) and then the UK telephone number, leaving out the ‘0’ in the area code. Telephone cards are the easiest way to use public telephones, and can be bought in convenience stores.

    To phone Guatemala from the UK, dial the international dialling code for Guatemala (00502) and then the Guatemalan telephone number.

  • Excursions are operated together with other holidaymakers. These will usually be in English, although groups are sometimes a mix of English and Spanish or Portuguese speaking. A minimum of 2 people is required for some excursions. On some occasions, the order of excursions may vary.

  • Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. If we have only one or two people booked on an excursion, the excursion may be operated together with people other than Llama Travel customers. In some places, the excursions are operated by one of our local partners, such as jungle excursions in Tortuguero, so you may be with people other than Llama Travel customers. In these cases, group sizes can sometimes be larger. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be in a vehicle with more than 18 people.

Costa Rica

Before you Go

  • The temperatures in Costa Rica can vary significantly depending where you are visiting. On the coast, daytime highs of over 30°C are possible. In the highlands of the Monteverde Cloud Forest, temperatures at night can drop to lower than 10°C. Therefore, a variety of clothing, suitable for hot and cold weather is advisable. Rain is possible throughout the year, and can be heavy, so waterproofs are also recommended. Insect repellent is advisable, especially for jungle areas.

    If you visit Tabacon Hot Springs near Arenal, the pools can be slippery, so please bring non-slip sandals.

    Electricity in Costa Rica is 110V, and plugs are of the flat two-pin type.

    We recommend you carry a copy of your passport with you at all times.

    Please bring any medication you may require from the UK.

  • Visas are not required in advance for British citizens for any Llama Travel destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate: Costa Rica (020 7706 8844). You need a full 10 year passport valid for 6 months after your return to the UK. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.

    If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

    To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  • Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, such as the Inca Trail, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

  • You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents in Latin America will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.

  • Some countries in Latin America have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.

Health & Fitness

  • For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.

  • Please consult your GP or a travel clinic about health and vaccination requirements. The NHS website www.fitfortravel.nhs.uk gives good advice about travelling in Costa Rica.

    Costa Rica requires a Yellow Fever certificate if you have recently visited a country with an infected area, even if you have not visited an infected area. These include Peru, Ecuador, Brazil and Argentina.

    Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old.

    There have been reports of the Zika virus, a mosquito-borne virus, in various Latin American countries. Please check www.fitfortravel.nhs.uk for latest advice regarding this. If you are pregnant, or planning on becoming pregnant, it is recommended that you speak to a medical professional prior to travel.

    When visiting Latin America, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

    Many of the Llama Travel excursions require some walking, so a reasonable level of fitness is required for all Llama Travel holidays.

    If you have any health problems on holiday, please speak to our local agents or hotel staff. They will arrange for a doctor or hospital if necessary. Illnesses caused by altitude can be serious. If you do experience any problems, please seek appropriate medical attention.

Getting there

  • A holiday in Latin America inevitably means long haul flights, and at least one overnight sector. Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare.

    You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Opinions change over time, but in the past year, Llama Travel customers’ preference was for Air France, KLM, British Airways and Virgin, followed by United and Iberia. Flights are sometimes operated by another airline in the appropriate airline alliance.

  • Most airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.

  • You can upgrade to business class or premium economy on most airlines. Prices start from £199 each way for Premium Economy and £699 each way for Business Class. Call us for prices for the route and airline you are interested in.

    Premium Economy
    British Airways World Traveller Plus, Air France Premium Voyageur and Virgin Premium Economy seats are available. These provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.

    KLM, Iberia and United offer standard economy class seats with extra legroom for additional cost. KLM seats can be booked through Llama Travel. United and Iberia seats can be reserved with the airlines one month prior to departure.

    Business Class
    British Airways Club World has seats which convert into full flat beds and have a privacy screen.

    Iberia Business Plus between Madrid and Latin America offers seats which convert into flat beds. Between the UK and Madrid, seats are usually the same as in economy class.

    KLM World Business Class offers seats that recline to 150 degrees (to Quito) or 170 degrees (to Lima). Between the UK and Amsterdam, seats are usually the same as in economy class.

    Air France Affaires Class offer seats which convert into virtually flat beds. Between the UK and Paris, seats are usually the same as in economy class.

  • Most scheduled airlines have a baggage allowance of 20kg per passenger, especially when taking internal flights within Latin America. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

  • Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.

    We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.

    For flights within Latin America, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.

    It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot always guarantee specific seats.

  • If you would like to break your journey to or from Costa Rica and add a stopover to your holiday, this may be possible.

    Depending on which airline you choose, stopovers may be possible in Miami, New York, Houston, Madrid, Amsterdam or Paris.

  • All people flying to the USA, even if only in transit to Latin America, must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the USA and, at best, a last-minute and probably expensive re-routing avoiding the USA. It is important, therefore, that you follow these procedures carefully.

    As your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.

    If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page.
    Additionally, if the passport was issued, renewed/extended between October 26, 2005 and October 25, 2006 it must contain a digital photograph. If the passport was issued, renewed/extended on or after October 26, 2006, it must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.

    Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.
    If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.
    If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: http://london.usembassy.gov/vwp3.html

    Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.

    ESTA Visa Waiver Program - **** Action by you may be required ****
    The US State Department has introduced a mandatory electronic system to help speed up the US immigration process for travellers on the Visa Waiver Program. All Visa Waiver Program travellers must fill in a form on the US State department website. This can be found at (https://esta.cbp.dhs.gov). Please enter this into the address bar on your web browser. There is a $14 charge per person to apply for this. DO NOT search for this website via a search engine, such as Google, as it will take you to an incorrect website. Although this can be filled in up to 72 hours before travel, we recommend that you fill in this form as soon as possible so any issues can be identified immediately. To apply please scroll to the bottom of the green area and press the apply button on the left hand side of the page. Please make sure that this form is filled out for all the passengers on your booking. If you require more detailed instructions, please visit www.LlamaTravel.com/ESTA.

    If you do not qualify for the Visa Waiver Program, or if your passport does not meet the relevant criteria, then you will require a US visa before you travel. Even if you are given authorization on the ESTA website, some travellers may not be eligible to enter the United States visa free under the Visa Waiver Program. If in doubt, please consult the US embassy website.

    Advanced Passenger Information - **** Action by you is required ****
    The US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight. This is in addition to the information to be submitted for the Visa Waiver Program which you may have already completed. Please visit our website where you will find details on how to submit this information using the airlines website. www.LlamaTravel.com/USAPI.

    Please complete this procedure as soon as possible. If your passenger information is not entered into the flight booking we are unable to issue your flight tickets. This may result in your flight booking being cancelled and high charges being incurred.

Travelling in Costa Rica

  • All hotels include breakfast, and other meals are included on some tours and excursions. However, generally, you will need to arrange your own lunches and dinners. We recommend budgeting approximately US$15 – 20 for a meal, although many restaurants have excellent value set lunches for less than this. Hotel restaurants, especially in superior hotels, can be more expensive. Additionally, there are many upmarket restaurants, particularly in San Jose, where you should expect to pay up to US$50 per person, or possibly more.

    Bar prices are similar to the UK and a small bottle of beer usually costs around US$2-3 in a hotel bar. This can be higher in more remote areas.

    If you are planning on arranging any activities locally, these can be expensive. These can usually be paid for by credit card.

  • Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. If we have only one or two people booked on an excursion, the excursion may be operated together with people other than Llama Travel customers. In some places, the excursions are operated by one of our local partners, such as treks in Torres del Paine, so you may be with people other than Llama Travel customers. In these cases, group sizes can sometimes be larger. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be in a vehicle with more than 18 people.

  • The national dish of Costa Rica is Gallo pinto which consists of rice and beans. This is traditionally had for breakfast, although it can be eaten with any meal. The capital city of San Jose has a wide range of restaurants, La Fortuna – a town near Arenal Volcano – serves a mix of international and Costa Rican dishes, and there are several restaurants in Santa Elena and Monteverde. The Hotel Parador in Manuel Antonio has three restaurants, and there are also reasonably priced restaurants in the village. Seafood is the specialty of this area.

  • The currency in Costa Rica is the Colon (approximate exchange rate: CRC500 = US$1). Travellers should take local currency or US dollars and not UK sterling, which is not widely accepted in any form. Credit and debit cards (Visa, MasterCard, Cirrus) can be used in many shops and restaurants, and can also be used to withdraw money from cash machines. There are cash machines in the centre of town in San Jose, La Fortuna (Arenal), Santa Elena (Monteverde) and Quepos (Manuel Antonio).

    When changing US dollars into local currency, always use a reputable place to change: banks, hotels or exchange shops. Do not change money on the street if you can avoid it. If taking travellers cheques, a high commission may be charged, especially if changing directly into dollars. Some hotels do not change travellers cheques so you may need to change them in a bank or exchange shop, therefore, please bear in mind opening hours.

    It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary, however we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.
    When withdrawing money abroad, the daily limit may be lower than your UK limit.

  • If you receive good service, you may want to leave a tip. This is completely at your discretion. For general excursions, if you want to tip guides, US$3 – 5 per person per day is usual if you are in a group. Approximately US$2-3 is usual for drivers or transfer staff. Service is usually included in restaurants so tipping is not normally expected. Please give any tips directly to the person you would like to tip to ensure that they get it.

  • Latin America is relatively safe to visit, and most people experience no problems during their stay. However, as is the case anywhere in the world, crime can be a problem. Tourists are often seen as being wealthy, and can therefore appear attractive targets to criminals. To minimise the risk to yourself, use common sense. Do not walk around with obvious signs of wealth, such as wearing expensive looking jewellery or with cameras round your neck. Keep passports and valuables in your hotel safe. When in restaurants, always keep bags (especially if they contain valuables) close to your person and out of sight. Do not walk down empty streets, especially after dark. By taking sensible precautions, you should have a completely trouble-free holiday.

    Please use the safe in your hotel room or boat cabin to store your valuables, if this is available. If there is not a safe in your room, there will usually be a safe in reception where you can store valuables.

    Making sure that you stay safe during your holiday is very important. We bear this in mind when selecting hotels, but please understand that standards of health and safety in Latin America are often not as high as they are in the UK. Enclosed is a sheet with some useful advice on health and safety produced by LATA (the Latin American Travel Association). Please take the time to read this before you travel. Take extra care if you are travelling with children.

  • To phone the UK from Costa Rica, dial the international dialling code for the UK (0044) and then the UK telephone number, leaving out the ‘0’ in the area code. Telephone cards are the easiest way to use public telephones, and can be bought in convenience stores.

    To phone Costa Rica from the UK, dial the international dialling code for Costa Rica (00506) and then the Costa Rica telephone number.

  • Excursions are operated together with other holidaymakers. These will usually be in English, although groups are sometimes a mix of English and Spanish or Portuguese speaking. A minimum of 2 people is required for some excursions. On some occasions, the order of excursions may vary.

  • In many destinations, you can arrange adventure activities. If you are interested in taking any of these, please make sure you are covered by your travel insurance. Llama Travel does not arrange any adventure activities directly and we cannot verify the safety measures of any local operators.

Panama

Before you Go

  • Visas are not required in advance for British citizens for any Llama Travel destination. For British passports endorsed in any way and all other passports, please ask the appropriate consulate: Panama (020 7493 4646). You need a full 10 year passport valid for 6 months after your return to the UK. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.

    If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate. To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

    To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

  • Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, such as the Inca Trail, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

  • Adequate travel insurance is essential. We do not sell or recommend any specific policy. A list of insurance companies that our customers have found suitable is available from us. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, such as the Inca Trail, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

  • Some countries in Latin America have strict regulations regarding the entry and exit of children under 18 when not travelling with both parents, or if the child has nationality of the country you are visiting. If you are travelling with children who are not entering or leaving the country with both parents, or if the child has nationality of the country you are visiting, please contact the consulate of the country you are visiting to check requirements.

  • Panama City sits on the coast and as such tends to be warmer than some inland areas. The average temperature during the year is around 27 degrees Celsius, so summery weather is appropriate. Bear in mind that rain is possible throughout the year too, so packing rainwear is advisable.

    Electrical sockets in Panama are between 110 and 120 Volts. Plug sockets match the North American design.

    We recommend you carry a copy of your passport with you at all times.

    Please bring any medication you may require from the UK.

    You can bring whichever luggage you feel most comfortable with: suitcases, soft bags and rucksacks are fine.

Health & Fitness

  • For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk in the UK.

  • Please consult your GP or a travel clinic about health and vaccination requirements. The NHS website www.fitfortravel.nhs.uk gives good advice about travelling in Costa Rica.
    Costa Rica requires a Yellow Fever certificate if you have recently visited a country with an infected area, even if you have not visited an infected area. These include Peru, Ecuador, Brazil and Argentina.

    Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old.

    There have been reports of the Zika virus, a mosquito-borne virus, in various Latin American countries. Please check www.fitfortravel.nhs.uk for latest advice regarding this. If you are pregnant, or planning on becoming pregnant, it is recommended that you speak to a medical professional prior to travel.

    When visiting Latin America, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

    Many of the Llama Travel excursions require some walking, so a reasonable level of fitness is required for all Llama Travel holidays.

    If you have any health problems on holiday, please speak to our local agents or hotel staff. They will arrange for a doctor or hospital if necessary. Illnesses caused by altitude can be serious. If you do experience any problems, please seek appropriate medical attention.

Getting there

  • A holiday in Latin America inevitably means long haul flights, and at least one overnight sector. Air fares vary from date to date and between airlines. Our holidays are scheduled to use the most advantageous air fare.

    You can choose which airline you prefer, we will let you know if a supplement is payable. Levels of onboard service and facilities, such as entertainment, vary by airline and route. Please ask us for details. Opinions change over time, but in the past year, Llama Travel customers’ preference was for Air France, KLM, British Airways and Virgin, followed by United and Iberia. Flights are sometimes operated by another airline in the appropriate airline alliance.

  • Most airlines offer the option of flying from regional airports in the UK, avoiding the need to make your own way to London. Due to the timing of flights, in some cases this may involve an overnight stop in London or another intermediate airport. There is usually a supplement for regional departures. Please note that most of our flights depart from London.

  • You can upgrade to business class or premium economy on most airlines. Prices start from £199 each way for Premium Economy and £699 each way for Business Class. Call us for prices for the route and airline you are interested in.

    Premium Economy
    British Airways World Traveller Plus, Air France Premium Voyageur and Virgin Premium Economy seats are available. These provide more comfortable seats which recline further and have more legroom. There are better meals and a bar service.

    KLM, Iberia and United offer standard economy class seats with extra legroom for additional cost. KLM seats can be booked through Llama Travel. United and Iberia seats can be reserved with the airlines one month prior to departure.

    Business Class
    British Airways Club World has seats which convert into full flat beds and have a privacy screen.

    Iberia Business Plus between Madrid and Latin America offers seats which convert into flat beds. Between the UK and Madrid, seats are usually the same as in economy class.

    KLM World Business Class offers seats that recline to 150 degrees (to Quito) or 170 degrees (to Lima). Between the UK and Amsterdam, seats are usually the same as in economy class.

    Air France Affaires Class offer seats which convert into virtually flat beds. Between the UK and Paris, seats are usually the same as in economy class.

  • Most scheduled airlines have a baggage allowance of 20kg per passenger. Please bear this in mind when packing, as carrying excess baggage will normally incur an expensive additional cost payable at check in. Additionally, certain excursions have a limited baggage allowance. Where this is the case, you will usually be able to leave the rest of you luggage in storage. Llama Travel accepts no responsibility for the delay, loss or damage of luggage.

  • Many airlines now charge a fee to select your seat prior to checking in for your flight, even when travelling in premium economy or business class. Alternatively, you may choose your preferred seat free of charge when online check-in opens 24 hours prior to departure or at the airport. Please ask us about the options available at time of booking.

    We all want a comfortable journey, particularly on long haul flights. If you would like a seat with some extra leg room or a larger recline please let us know. Airlines have introduced a range of “economy comfort” seats that may be purchased in advance. In some cases, these seats may only be purchased online directly with the airline once Llama Travel has issued your ticket approximately 30 days prior to departure.

    For flights within Latin America, and for connecting flights in Europe, it is usually only possible to select seats when you check-in online or at the airport.

    It may not be possible to always use online check-in systems, especially when using a codeshare flight. On occasion, your preferred seat may be changed by the airline for operational reasons such as a change of aircraft or to facilitate a disabled passenger on the day you fly and as such, Llama Travel cannot always guarantee specific seats.

  • If you would like to break your journey to or from Costa Rica and add a stopover to your holiday, this may be possible.Depending on which airline you choose, stopovers may be possible in Miami, New York, Houston, Madrid, Amsterdam or Paris.

  • All people flying to the USA, even if only in transit to Latin America, must comply with US immigration requirements. It is your responsibility to ensure that you comply with these requirements before you travel. Failure to do so may result in you being denied boarding on your flight to the USA and, at best, a last-minute and probably expensive re-routing avoiding the USA. It is important, therefore, that you follow these procedures carefully.

    As your flight to Latin America involves a stop in the US, you will be subject to US immigration control upon entry to the US. If you qualify for the US Visa Waiver Program, you are able to avoid the need to apply for a visa, but still need to enter your details online on the US State Department website. If you do not qualify for the US Visa Waiver Program, you must apply in person at a US embassy for a US visa. Please make sure that you do this in good time.

    If you are a UK citizen and have a UK passport, you may qualify for visa-free travel. You will require a machine readable passport to qualify for the Visa Waiver Program (so you do not require a visa to enter the US). A machine readable passport has the holder's personal details (name, date of birth, nationality and passport number) contained in two lines of text at the bottom of the photo page. This appears as two lines of letters, numbers and chevrons (">>>>>") printed across the long edge of the photo page. 
    Additionally, if the passport was issued, renewed/extended between October 26, 2005 and October 25, 2006 it must contain a digital photograph. If the passport was issued, renewed/extended on or after October 26, 2006, it must be also include an integrated circuit chip capable of storing the biographic information from the data page, a digitized photograph and other biometric information.

    Please note, holders of passports indicating that the bearer is a British Subject, a British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen or British Protected Person do not qualify for travel without a visa. A passport which states that the holder has Right of Abode or indefinite leave to remain in the UK does not quality for visa-free travel.
    If you have been arrested, even if the arrest did not result in a criminal conviction, or if you have a criminal record, you will need a visa.
    If you have any doubts about whether you qualify for the Visa Waiver Program, please check with the US embassy. Full details can be found on the US embassy’s UK website at: https://uk.usembassy.gov/visas/visa-waiver-program/

    Many European, Australian and New Zealand passport holders also qualify for the Visa Waiver Program as long as the passport is machine readable and complies with the relevant criteria. Please see the US embassy website for a list of countries which qualify for the Visa Waiver Program. It is important that you check the website of the US Embassy in the country of passport nationality for any further changes before you travel.

    ESTA Visa Waiver Program - **** Action by you may be required ****
    The US State Department has introduced a mandatory electronic system to help speed up the US immigration process for travellers on the Visa Waiver Program. All Visa Waiver Program travellers must fill in a form on the US State department website. This can be found at (https://esta.cbp.dhs.gov). Please enter this into the address bar on your web browser. There is a $14 charge per person to apply for this. DO NOT search for this website via a search engine, such as Google, as it will take you to an incorrect website. Although this can be filled in up to 72 hours before travel, we recommend that you fill in this form as soon as possible so any issues can be identified immediately. To apply please scroll to the bottom of the green area and press the apply button on the left hand side of the page. Please make sure that this form is filled out for all the passengers on your booking. If you require more detailed instructions, please visit www.LlamaTravel.com/ESTA.

    If you do not qualify for the Visa Waiver Program, or if your passport does not meet the relevant criteria, then you will require a US visa before you travel. Even if you are given authorization on the ESTA website, some travellers may not be eligible to enter the United States visa free under the Visa Waiver Program. If in doubt, please consult the US embassy website.

    Advanced Passenger Information - **** Action by you is required ****
    The US Transportation Security Authority requires anybody flying through the United Sates to supply specific passenger information prior to their international flight. This is in addition to the information to be submitted for the Visa Waiver Program which you may have already completed. Please visit our website where you will find details on how to submit this information using the airlines website. www.LlamaTravel.com/USAPI.

    Please complete this procedure as soon as possible. If your passenger information is not entered into the flight booking we are unable to issue your flight tickets. This may result in your flight booking being cancelled and high charges being incurred.

Travelling in Panama

  • Latin America is relatively safe to visit, and most people experience no problems during their stay. However, as is the case anywhere in the world, crime can be a problem. Tourists are often seen as being wealthy, and can therefore appear attractive targets to criminals. To minimise the risk to yourself, use common sense. Do not walk around with obvious signs of wealth, such as wearing expensive looking jewellery or with cameras round your neck. Keep passports and valuables in your hotel safe. When in restaurants, always keep bags (especially if they contain valuables) close to your person and out of sight. Do not walk down empty streets, especially after dark. By taking sensible precautions, you should have a completely trouble free holiday.

    Please use the safe in your hotel room or boat cabin to store your valuables, if this is available. If there is not a safe in your room, there will usually be a safe in reception where you can store valuables. On boats, if there is not a safe in your cabin, you can usually leave valuables with the captain.

    Making sure that you stay safe during your holiday is very important. We bear this in mind when selecting hotels, but please understand that standards of health and safety in Latin America are often not as high as they are in the UK.

  • The Panamanian currency is the Balboa, which is tied to the US dollar (US$1 = PAB1). ATM’s are widely available in Panama City and credit cards are accepted in most restaurants and upscale hotels.

    It is always recommended to inform your bank that you are travelling abroad and to which countries. This will allow them to authorise money withdrawals on your account when you are away. Some banks say that this is not necessary; however we would still recommend contact with your bank as in some cases people have had difficulty in withdrawing currency.

  • It is customary to tip in Panama although it is by no means obligatory. Restaurant staff are accustomed to approximately 10%, which may or may not be included in the bill. Guide tips range between US$7 and US$10 per person per day, and slightly higher for naturalist guides.  Should you use a taxi during your stay, tipping is optional, but often the cost is rounded up a dollar or two, particularly for night journeys.

  • Panamanian cooking is influenced by a variety of factors. Its geographical location, literally bridging two continents means there is a wide variety of fruits and vegetables available, while its history and diverse population mean that the cuisine is influenced by African, Spanish and Native American approaches to cooking. In general though, as with a lot of Latin American cuisine, rice, maize and meat feature prominently. Flavours tend to be quite mild.

    Some typical food you may come across on your journey in Panama includes rice with shrimp and coconut milk, sweet or savoury empanadas (similar to a pasty), bollos (corn dough wrapped in plantain leaves and boiled), and ropa vieja (stewed beef and vegetables served with plantain and rice).

  • Hotels in Panama include breakfast. For other meals, an inexpensive restaurant will cost about US$7.50 per person while three courses in a mid-range restaurant costs around US$40 for two people. A local beer will cost US$1.50, and a coffee will cost US$2.58.

  • Excursions are usually taken together with other Llama Travel customers in groups of no more than 18 people. If we have more than 18 booked, we operate two groups. If we have only one or two people booked on an excursion, the excursion may be operated together with people other than Llama Travel customers. If you would like to know the likely situation for your holiday, please ask us and we will be able to check. Transfers may be in a vehicle with more than 18 people.